IT18103: GUI REPORTS FAILED PROBES EVEN THOUGH PROBES SUCCEED

IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)

APAR status

• Closed as duplicate of another APAR.

Error description

• The problem is due to the Fabric Manager service in device
  server not being deploying or running.
  This error stems possibly from a previous upgrade.
  In the device server logs the probes complete with success.
  In data server, the service that updates the database status,
  there are errors such as the following:
  '''''''''
  2016-11-16 06:33:09.355-0500 STS0306I: Job queued for
  processing. Waiting for idle thread.
  2016-11-16 06:33:09.496-0500 GEN0404I: Probe started.
  2016-11-16 06:33:09.496-0500 SAA0022I: Storage Subsystem
  000002006380C754 (0) will be probed.
  2016-11-16 06:33:10.010-0500 SRV0770E: A device server process
  has shutdown.
         Please check the device server log files.
                                       [Attributes={}]
  [faultCode=SOAP-ENV:Server] [faultString=service
  'FabricManagerService' unknown]
  [faultActorURI=/ITSRM/ServiceManager] [DetailEntries=]
  [FaultEntries=]
  2016-11-16 06:33:10.010-0500 GEN0400E: Probe completed with
  errors.
  '''''''''
  In the listed services for device server in ServiceManager.html,
  the service for Fabric Manager is undeployed:
  '''''''
  FabricManagerService Unavailable Not Deployed Unavailable
  '''''''
  

Local fix

• probes actually succeed. This is a cosmetic error whereby the
  GUI reports incorrect data.
  

Problem summary

Problem conclusion

Temporary fix

Comments

• Closing IT18103 as a duplicate of IT18183.  See APAR IT18183 to
  track a fix for this issue.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels