IT17765: GETTING "CANNOT RETRIEVE DATA" MESSAGE FROM OPERATIONS CENTER BECAUSE OF TRUNCATION OF DATA SENT FROM SERVER

7.1.7.100-TIV-TSMSRV-WIN
7.1.7.100-TIV-TSMSRV-SolarisSPARC
7.1.7.100-TIV-TSMSRV-Linuxx86_64
7.1.7.100-TIV-TSMSRV-Linuxs390x
7.1.7.100-TIV-TSMSRV-Linuxppc64
7.1.7.100-TIV-TSMSRV-HP-UX
7.1.7.100-TIV-TSMSRV-AIX
IBM Spectrum Protect Server V7.1.7.X interim fix downloads
IBM Spectrum Protect Server V7.1 Fix Pack 8 (7.1.8.000) Downloads

APAR status

• Closed as program error.

Error description

• When selecting any panel on the Spectrum Protect Operations
  Center, the "Cannot Retrieve Data" message is displayed.
  This is the results of a SQL script that is used for displaying
  data in the Operations Center being truncated and leading to the
  error being displayed.
  In the Operations Center log similar to the following can be
  seen:
  
  
  Client>BAD
  JSON:{"clazz":"com.ibm.evo.rpc.RPCResponse","messages":["Error
  invoking the RPC method:
  com.ibm.tsm.gui.rpc.handlers.StatusRPC.getDashBoardData",{"clazz
  ":"com.ibm.tsm.command.TsmCmdException","errorCode":502,"msgKey"
  :"ANRG0202E","command":"UNKNOWN","tsmSvrMsgs":["Unexpected
  character '·' on line 1, column
  3448"],"excpCause":null,"excpStack":null}],"result":null}
  
  
  IBM Spectrum Protect Versions Affected:
  IBM Spectrum Protect Server versions 7.1.7 and higher on Unix
  supported platforms
  | MDVPARTL 7.1.7.0-TIV_5698MSV | (IT15383)
  
  
  Initial Impact:
  Medium
  
  
  Additional Keywords:
  TSM OC "Cannot Retrieve Data" "BAD JSON" "Error invoking the RPC
  method" IT15383
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Tivoli Storage Manager server users using Operation  *
  * Center.                                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 7.1.7.100 and 7.1.8. Note    *
  * that this is subject to change at the discretion of IBM.     *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, HP-UX, Solaris,
  and Linux.
  Platforms fixed:  AIX, HP-UX, Solaris, and Linux
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels