IT17637: PUREAPPLICATION SYSTEM: SYSTEM BACKUP FAILS WITH CWZIP9548E ERROR, A NULL POINTER EXCEPTION

IBM PureApplication System Version 2.2.3.0

APAR status

• Closed as program error.

Error description

• When the user has configured the backup settings to
  receive email notifications for backup events, and attempts
  to run a system backup, it fails with the following error:
  
  CWZIP9548E Return from GET on
  backup/backupsize?backup_profile=[profile_ID] with status 500:
   {"rootCause": "java.io.FileNotFoundException:
   /drouter/ramdisk2/mnt/raid-volume/raid0/backup/shtemp/[Id]
   /docroot.json (No such file or directory)", "message":
   "/drouter/ramdisk2/mnt/raid-volume/raid0/backup/shtemp/[Id]
   /docroot.json (No such file or directory)", "errorMessage":
   "/drouter/ramdisk2/mnt/raid-volume/raid0/backup/shtemp/[Id]
   /docroot.json (No such file or directory)", "errorStatusCode":
   500 } occurred. For details, see the log/trace files.
  
  
  In the trace files they found:
  
  pooltask       | java.lang.NullPointerException
      java.io.Reader.<init>(Reader.java:90)
      java.io.InputStreamReader.<init>(InputStreamReader.java:135)
      zero.json.Json.getReader(Json.java:196)
  
  job.queue      | fail: job has no message defined -- building
      message from Throwable: java.lang.NullPointerException
  

Local fix

Problem summary

• The code has been updated to guard against processing
  the null value.
  

Problem conclusion

• A code fix is being provided in PureApplication System and
  BlueMix Local System version 2.2.3.0.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  PAPP SYS 8382 I

• Fixed component ID

  5725G3200

Applicable component levels

• R223 PSY

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