IT17495: E-MAILS TRIGGERED BY SPECTRUM CONTROL ALERTS FAIL TO DELIVER USING THE CONFIGURED SMTP SERVER.

IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)

APAR status

• Closed as program error.

Error description

• E-mails triggered by Spectrum Control alerts fail to deliver due
  to the fact that the Spectrum Control is enabling SMTP
  authentication, although the WEB GUI panel for configuring the
  SMTP server notifications do not offer support for
  authentication.
  
  Stack trace of the error from alert server log:
  
  2016-10-12 06:27:24.302+0200 Exception in thread
  pool-5-thread-59 at timestamp: 12-10-2016 06:27:24
  com.ibm.tpc.common.api.TPCException: Kein Verbindungsaufbau
  zum SMTP-Server xxxxxx.xxxxxx.xx
  Authentifizierung fehlgeschlagen
  at
  com.tivoli.itsrm.smtp.SmtpTransmitter.sendEmail(SmtpTransmitter.
  java:110)
  at
  com.ibm.tpc.cep.Alerter.RulesEngineAlertProcessor.sendEmail(Rule
  sEngineAlertProcessor.java:900)
  at
  com.ibm.tpc.cep.Alerter.RulesEngineAlertProcessor.processOneAler
  t(RulesEngineAlertProcessor.java:447)
  at
  com.ibm.tpc.cep.Alerter.RulesEngineAlertProcessor.processAlertOb
  ject(RulesEngineAlertProcessor.java:379)
  at
  com.ibm.tpc.cep.RuleEngineUtils.sendAlertFromCep(RuleEngineUtils
  .java:348)
  at
  com.ibm.tpc.cep.RuleEngineUtils.processTrigger(RuleEngineUtils.j
  ava:320)
  at
  com.ibm.tpc.cep.TriggerQueue.run(TriggerQueue.java:146)
  at
  java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExec
  utor.java:1153)
  at
  java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExe
  cutor.java:628)
  at java.lang.Thread.run(Thread.java:785)
  Caused by: org.apache.commons.mail.EmailException: Sending the
  email to the following server failed : xxxxxx.xxxxxx.xx
  at
  org.apache.commons.mail.Email.sendMimeMessage(Email.java:1421)
  at
  org.apache.commons.mail.Email.send(Email.java:1448)
  at
  com.tivoli.itsrm.smtp.SmtpTransmitter.sendEmail(SmtpTransmitter.
  java:99)
  ... 9 more
  Caused by: javax.mail.AuthenticationFailedException: No
  authentication mechanisms supported by both server and client
  at
  com.sun.mail.smtp.SMTPTransport.authenticate(SMTPTransport.java:
  818)
  at
  com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.ja
  va:728)
  at javax.mail.Service.connect(Service.java:386)
  at javax.mail.Service.connect(Service.java:245)
  at javax.mail.Service.connect(Service.java:194)
  at javax.mail.Transport.send0(Transport.java:253)
  at javax.mail.Transport.send(Transport.java:124)
  at
  org.apache.commons.mail.Email.sendMimeMessage(Email.java:1411)
  ... 11 more   RulesEngineAlertProcessor sendEmail
  pool-5-thread-59
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control 5.2.x users sending alerts via SMTP     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * E-mails triggered by Spectrum Control alerts fail to deliver *
  * due to the fact that the Spectrum Control is enabling SMTP   *
  * authentication, although the WEB GUI panel for configuring   *
  * the SMTP server notifications do not offer support for       *
  * authentication.                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available                         *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | refresh pack | 5.2-TIV-TPC-RP0013 - target March 2017
  
  Fixed in IBM Spectrum Control 5.2.13
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs do not represent a
  formal commitment by IBM. The dates are subject to change
  without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels