IT17420: SMTP CONFIGURATION LOST DURING UPGRADE TO 5.2.11

IBM Spectrum Control V5.2.12 (November 2016)
IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)

APAR status

• Closed as program error.

Error description

• Existing SMTP connection information is removed during upgrade
  when test connection fails.
  Attempts to manually update the missing information fails due to
  connection test failing.
  GEN0332E Unable to connect to host xxxxxxxxxxxxxxxx, port 25
  Attempts to send a test email fail with:
  Gen0355E  Unable to send test email message to <host>
  .
  Test fails due to hardcoded ibm email address which will not
  exist in customer environments.
  RECREATE STEPS:
  Prior to running upgrade to 5.2.11 ensure a working SMTP
  configuration exists.
  ________________________________________________________________
  ______
  DB2 Version used for Server: 10.5.x
  The defect is against component: 5608TPCA0
  Server/Manager build/release (TPC): 5.2.11
  Agent build/release (TPC):
  Server/Manager (OS):  AIX, Linux
  Agent (OS):
  ________________________________________________________________
  ______
  Problem as described by customer: SMTP configuration is missing
  and
  no email are being sent by the Alert server.
  Initial customer impact (low/med/high):med
  

Local fix

• Contact Support or apply next Fixpack when available.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control 5.2.x users with email server config    *
  * upgrading to 5.2.11                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The e-mail configuration was removed when upgrading to       *
  * 5.2.11                                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available.                        *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | refresh pack | 5.2-TIV-TPC-RP0012 - target November 2016
  
  Fixed in IBM Spectrum Control 5.2.12.
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs do not represent a
  formal commitment by IBM. The dates are subject to change
  without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels

• R52A PSY

     UP

• R527 PSY

     UP

• R528 PSY

     UP

• R529 PSY

     UP

• R52B PSY

     UP