IT17189: SERVER CAN CRASH WITH ERROR ANR4633W DURING "MOVE CONTAINER" COMMAND.

8.1.1.000-IBM-SPSRV-Linuxx86_64
8.1.1.000-IBM-SPSRV-AIX
8.1.1.000-IBM-SPSRV-Linuxs390x
8.1.1.000-IBM-SPSRV-WindowsX64
8.1.1.100-IBM-SPOC-AIX
8.1.1.100-IBM-SPOC-Linuxs390x
8.1.1.100-IBM-SPOC-Linuxx86_64
8.1.1.100-IBM-SPOC-WindowsX64
7.1.8.000-TIV-TSMSRV-AIX
7.1.8.000-TIV-TSMSRV-HP-UX
7.1.8.000-TIV-TSMSRV-Linuxppc64
7.1.8.000-TIV-TSMSRV-Linuxs390x
7.1.8.000-TIV-TSMSRV-Linuxx86_64
7.1.8.000-TIV-TSMSRV-SolarisSPARC
7.1.8.000-TIV-TSMSRV-WIN
7.1.8.000-TIV-TSMOC-AIX
7.1.8.000-TIV-TSMOC-Linuxx64
7.1.8.000-TIV-TSMOC-Windows
7.1.8.000-TIV-TSMOC-LinuxPPC64
7.1.8.000-TIV-TSMOC-LinuxPPC64le
7.1.8.000-TIV-TSMOC-LinuxS390
IBM Spectrum Protect Server V8.1 Fix Pack 1 (V8.1.1) Downloads

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect server may crash during a "move container"
  command.
  
  The "move container" command could try to move into a directory
  that it can't access
  either due to permissions issues or the directory not existing.
  In the activity log is reported the message:
  
  "ANR4633W Storage  pool directory UNKNOWN in storage pool cannot
  be accessed due to its access state ANY."
  
  The dsmffdc.log will have these messages:
  
  [ FFDC_GENERAL_SERVER_ERROR ]: (sddefrag.c:1135) Error 3329
  opening target container (nil) for MOVE
  [ FFDC_GENERAL_SERVER_ERROR ]: (sddefrag.c:2507) Remove of
  container  failed with errno 2 - A file or directory in the path
  name does not exist..
  
  This can lead to the server crashing.
  
  Customer/L2 Diagnostics:
  A stack analysis will show (for AIX in this example):
  
  PsAbortServer(??) at 0x100014e80
  pkAbort(??) at 0x10000c4e0
  pkAcquireMutexTracked(??, ??, ??) at 0x100007658
  SdPseudoCloseContainer(??) at 0x10086a0a4
  SdCloseContainerDesc(??) at 0x100869e7c
  FinishMove(??, ??, ??) at 0x100d6a90c
  SdMoveContainer(0x1f392768, 0x111226160, 0x12a2e5d80, 0x0) at
  0x100d666bc
  MoveContainerThread(??) at 0x100d65af0
  StartThread(0x0) at 0x10000d670
  
  
  IBM Spectrum Protect Manager Versions Affected: Server v7.1.3.0
  and later on all platforms
  
  Initial Impact: medium
  Additional Keywords: move container 3329 ANR4633W UNKNOWN
  

Local fix

• Check the filesystem where the container pool is defined to see
  if any permission issues are present
  and if the directory exists
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.1. Note that this is      *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, HP-UX, Solaris,
  Linux, and Windows.
  Platforms fixed:  AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels