IT16513: MQ EXPLORER MS0T INSTALL FAILS JVMJ9VM015W: INITIALIZATION ERROR FOR LIBRARY ?jclse7b_

APAR status

• Closed as program error.

Error description

• Installing WebSphere MQ Explorer on Windows from
  SupportPac MS0T fails with the error
  
  "Could not create the Java Virtual Machine"
  
  Examination of the installer console log shows that the
  following
  error message was received:
  
    JVMJ9VM015W
    Initialization error for library jclse7b_27(2):
  
    JVMJ9VM009E J9VMDllMain failed.
  
    Error: Could not create the Java Virtual Machine.
    Error: A fatal exception has occurred. Program will exit.
  

Local fix

• The problem can be worked around by running the installation
  from the command line and
  explicitly specifying that the InstallAnywhere install program
  must use the JRE that is bundled
  in the install package.
  
  To do this:
  
  1. Extract the files from the MS0T zip package and launch the
  installation of IBM MQ Explorer
  by double clicking on the Setup.exe file from File Explorer.
  The install will fail but the installer
  files will be left in a temporary directory, for example:
  
       C:\Users\uuuuuuuu\AppData\Local\Temp\Innnnnnnnnn\Windows
  
  (where uuuuuuuu is your Windows user name and nnnnnnnnnn is a
  randomly assigned number).
  
   2. Start the Windows command prompt and switch to the temporary
  directory Identified in the previous step.
  
       cd C:\Users\uuuuuuuu\AppData\Local\Temp\Innnnnnnnnn\Windows
  
   3. Run the following command from the command line:
  
       setup LAX_VM
  "C:\Users\uuuuuuuu\AppData\Local\Temp\Innnnnnnnnn\Windows\resour
  ce\jre\jre\bin\Java.exe"
  
   4. The MS0T installer will run normally.  Follow the graphical
  prompts to complete the installation.
  

Problem summary

• ****************************************************************
  USERS AFFECTED:
  This APAR affects users trying to install the MS0T SupportPac on
  Windows.
  
  
  Platforms affected:
  Windows
  
  ****************************************************************
  PROBLEM DESCRIPTION:
  When installing the stand-alone MQ Explorer from SupportPac MS0T
  on
  Windows platforms, Setup.exe unpacks the installation files to a
  temporary
  directory, but then fails with the error message:
  
  "Error: Could not create the Java Virtual Machine. Error: A
  fatal exception has occurred. Program will exit."
  

Problem conclusion

• This issue was caused when the InstallAnywhere installer failed
  to invoke the Java Runtime Environment which was embedded in the
  installation bundle.  The problem has been resolved by
  correcting the InstallAnywhere configuration files and
  rebuilding the installation bundle with a later version of
  InstallAnywhere.
  
  ---------------------------------------------------------------
  The fix is targeted for delivery in the following PTFs:
  
  Version    Maintenance Level
  v9.0 CD    9.0.3
  v9.0 LTS   9.0.0.2
  
  The latest available maintenance can be obtained from
  'WebSphere MQ Recommended Fixes'
  http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006037
  
  If the maintenance level is not yet available information on
  its planned availability can be found in 'WebSphere MQ
  Planned Maintenance Release Dates'
  http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006309
  ---------------------------------------------------------------
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WMQ BASE MULTIP

• Fixed component ID

  5724H7251

Applicable component levels

• R800 PSY

     UP