IT16494: INSTALLATION MANAGER INCORRECTLY REPORTS FAILED UPDATE DURING UPGRADE TO VERSION 7.1.6 (WINDOWS)

7.1.8.000-TIV-TSMSRV-AIX
7.1.8.000-TIV-TSMSRV-HP-UX
7.1.8.000-TIV-TSMSRV-Linuxppc64
7.1.8.000-TIV-TSMSRV-Linuxs390x
7.1.8.000-TIV-TSMSRV-Linuxx86_64
7.1.8.000-TIV-TSMSRV-SolarisSPARC
7.1.8.000-TIV-TSMSRV-WIN
7.1.8.000-TIV-TSMOC-AIX
7.1.8.000-TIV-TSMOC-Linuxx64
7.1.8.000-TIV-TSMOC-Windows
7.1.8.000-TIV-TSMOC-LinuxPPC64
7.1.8.000-TIV-TSMOC-LinuxPPC64le
7.1.8.000-TIV-TSMOC-LinuxS390

APAR status

• Closed as fixed if next.

Error description

• When upgrading to Spectrum Protect server version 7.1.6 in
  Windows environments the upgrade may reach about 70 percent
  complete then incorrectly display a message notifying the user
  the update has failed, the message details will read:
   Update failed.
   ERROR: Error during "install" phase:
   ANRI1020E: The DB2 installation failed. To review errors and
  correct any issues, review C:\ProgramData\IBM\Installation
  Manager\logs\native\tsm_logs\db2_install.log
  
  The db2_install.log will indicate the db2 installation was
  successful but a reboot was deferred meaning the system would
  need to be rebooted in order for the upgrade to complete.  Look
  for the following messages inside:
  MSI (s) (90:78) [21:12:12:861]: Product: DB2 Server Edition -
  DB2TSM1 -- Configuration completed successfully.
  MSI (s) (90:78) [21:12:12:861]: Windows Installer reconfigured
  the product. Product Name: DB2 Server Edition - DB2TSM1. Product
  Version: 10.5.700.376. Product Language: 1033. Manufacturer:
  IBM. Reconfiguration success or error status: 0.
  MSI (s) (90:78) [21:12:12:861]: Windows Installer requires a
  system restart. Product Name: DB2 Server Edition - DB2TSM1.
  Product Version: 10.5.700.376. Product Language: 1033.
  Manufacturer: IBM. Type of System Restart: 2. Reason for
  Restart: 1.
  MSI (s) (90:78) [21:12:12:861]: Product: DB2 Server Edition -
  DB2TSM1. Restart required. The installation or update for the
  product required a restart for all changes to take effect.  The
  restart was deferred to a later time.
  
  The installation logs located in the "...Installation
  Manager\logs\native" directory will need to be reviewed. Among
  the files generated during the upgrade time frame, there will be
  a log titled "<date>_<time>a.log" which will show a 3010 return
  code indicating a restart is required:
  
  Command: "C:\PROGRA~1\Tivoli\TSM\db2tmp\ESE\image\setup.exe" /f
  /i en /u "C:\PROGRA~1\Tivoli\TSM\db2tmp\db2resp.tmp" /l
  "C:\ProgramData\IBM\Installation
  Manager\logs\native\tsm_logs\db2_install.log"
  stdout:
  stderr:
  RC: 3010
  
  The defect was first discovered when upgrading from server
  version 7.1.3 to 7.1.6 on a Windows 2008 R2 operating system.
  
  Tivoli Storage Manager Versions Affected:
  TSM Server 7.1.3; All supported Windows Platforms
  
  Customer/L2 Diagnostics:
  
  Initial Impact:
  Low
  
  Additional Keywords:
  TSM, upgrade, server upgrade, installation, install,  IM,
  wizard, failure, Installation Manager, restart, db2
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager server users.                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This problem is projected to be fixed in a future version of *
  * the Tivoli Storage Manager server.  Note that this is        *
  * subject to change at the discretion of IBM.                  *
  * Affected platforms:  Windows.                                *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels