Fixes are available
APAR status
Closed as program error.
Error description
When choosing a node access method 'Direct' and submitting a incorrect password of a client node then Recovery Agent may crash instead of showing ANS1025E (RC137) error message. This problem is caused by printing Japanese error message directly in Recover Agent log (*.sf) incorrectly. This issue can also happen randomly in other double-byte character set locale environment. Recover_Agent040.sf might show: [Jun 10 08:57:00:500]( e6c)->I6.XPR MOUNT : CRepository::CRepository(): platform string is: TDP VMware [Jun 10 08:57:00:718]( e6c)--->E18.XPR MOUNT : CTSMConnection::Connect: Error on DSM_InitEx, ANS1025E (RC137) <multi-byte character set message> Crash call stack: msvcr100.dll!__invalid_parameter() Unknown msvcr100.dll!__invalid_parameter_noinfo() Unknown msvcr100.dll!__output_l() Unknown msvcr100.dll!__vsnprintf_l() Unknown msvcr100.dll!__vsnprintf() Unknown RecoveryAgent.exe!ml_vsnprintf( . This APAR can be confirmed by running following steps in any double-byte character set locale system: - Start Recovery Agent GUI - Select "Direct" on Node access method - Enter incorrect password - Click OK Result: Recover Agent Crash Expected result: ANS1025E(RC137) Session rejected: Authentication failure.
Local fix
Change system locale to English or use correct password.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Tivoli Storage Manager for Virtual Environments Data * * Protection for VMware version 7.1.3, 7.1.4, and 7.1.6 on all * * Microsoft Windows platform * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in Tivoli Storage Manager for Virtual * * Environments Data Protection for VMware on Windows for * * interim fix package 7.1.6.4. * * * * Note 1: The Tivoli Storage Manager (TSM) Client is a * * prerequisite to using the Data Protection for VMware. In * * Data Protection for VMware environments, the TSM Client is * * also known as the data mover. * * * * Note 2: This is subject to change at the discretion of IBM. * **************************************************************** None
Problem conclusion
Tivoli Storage Manager for Virtual Environments Data Protection for VMware Recover Agent has been fixed and not crash when incorrect password is input.
Temporary fix
Comments
APAR Information
APAR number
IT16045
Reported component name
TSM FOR VE DP V
Reported component ID
5725TVEVM
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-07-10
Closed date
2016-08-18
Last modified date
2016-09-26
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
Recovery Agent
Fix information
Fixed component name
TSM FOR VE DP V
Fixed component ID
5725TVEVM
Applicable component levels
R71W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
08 January 2022