IT15716: V7K STORAGE DEVICE PROBE FAILS WITH HWNEP0002E ALONG WITH STATUS= 4 , RETURN CODE= 8.

IBM Spectrum Control V5.2.12 (November 2016)
IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)

APAR status

• Closed as program error.

Error description

• The probes fails due to a property called "expirationtimeout"
  is assigned with a 'not-applicable' value instead 'disabled' or
  'int' value.
  
  Probe Results:
  
  2016-06-14 05:30:19.360-0700 HWNEP0002E Log/output file,
  <device>_output.txt, not found or failed to load.
  2016-06-14 05:30:19.766-0700 HWN021709I Collection for storage
  system <device> completed.
  2016-06-14 05:30:19.954-0700 BTADS0001I Discover Process with
  Device Server RUN ID <value> and Job ID <value> is complete with
  Status= 4 , Return Code= 8.
  
  In dmSVCTrace.log the following error appear :
  
  java.lang.NumberFormatException: For input string:
  "not-applicable"
  
  RECREATE STEPS:
  Run probe to target v7k storage device and view results.
  
  ________________________________________________________________
  
  DB2 Version used for Server: N/A
  The defect is against component: 5608TPCA0
  Server/Manager build/release (TPC): 5.2.9
  Agent build/release (TPC): N/A
  Server/Manager (OS):  WIN2012-R2
  Agent (OS):   N/A
  ________________________________________________________________
  
  Problem as described by customer:  Unable to Probe v7k.
  Initial customer impact (low/med/high):  med
  

Local fix

• Contact Support
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control 5.2.x users monitoring Storwize V7000   *
  * storage systems                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Probe failes with HWNEP0002E.  See ERROR DESCRIPTION.        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available.                        *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | refresh pack | 5.2-TIV-TPC-RP0012 - target November 2016
  
  Fixed in IBM Spectrum Control 5.2.12.
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs do not represent a
  formal commitment by IBM. The dates are subject to change
  without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DISK
  

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels

• R529 PSY

     UP

• R52A PSY

     UP

• R52B PSY

     UP

• R528 PSY

     UP