IT14885: ANS7900W MESSAGE HAS WRONG SEVERITY, SHOULD BE ANS7900I

IBM Spectrum Protectâ„¢ Client 7.1.6 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• The client issues ANS7900W when the client detects that the
  deduplication cache is not synchronized with the server. This
  is normal processing behavior that does not affect the success
  of the backup or archive operation.
  
  The incorrect severity level leads to false alarms regarding
  the status of the backup or archive operation:
  
   * The client operation will report a return code of 8.
   * The return code 8 will cause the Operations Center to label
     the client "at risk".
  
  The ANS7900W severity should be reduced to 'Information'
  (ANS7900I) so it will not set the return code to 8.
  
  Tivoli Storage Manager Versions Affected:
  IBM Spectrum Protect Backup-Archive Client versions 6.3, 6.4 and
  7.1
  
  Customer/L2 Diagnostics:
  
  Initial Impact:
  Low
  
  
  Additional Keywords:
  TSM, Client dedup, cache, at risk, operations center, OC,
  scheduled, event, warning message, Tivoli Storage Manager,
  client-side, meta
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Backup-archive client versions 6.3, 6.4 and 7.1 with         *
  * deduplication enabled  running on all Microsoft Windows      *
  * platforms                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This  problem is          *
  * currently projected to be fixed                              *
  * in level  7.1.6. Note that this is subject to change at the  *
  * discretion of IBM.                                           *
  ****************************************************************
  The ANS7900W warning message related to dedup cache, cause  "At
  Risk" status  for Operations Center.
  The backup completed successfully, but ANS9700W is excessive for
  Operations Centre and generates  "At Risk" status.
   Need to use informational message ANS9700I instead of  warning.
  

Problem conclusion

• The ANS7900W  wrong warning SEVERITY changed to informational
  ANS7900I
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DSMC
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71A PSY

     UP

• R71H PSY

     UP

• R71L PSY

     UP

• R71M PSY

     UP

• R71S PSY

     UP

• R71W PSY

     UP

• R64A PSN

     UP

• R64H PSN

     UP

• R64L PSN

     UP

• R64M PSN

     UP

• R64S PSN

     UP

• R64W PSN

     UP

• R63A PSN

     UP

• R63H PSN

     UP

• R63L PSN

     UP

• R63M PSN

     UP

• R63S PSN

     UP

• R63W PSN

     UP