Direct links to fixes
APAR status
Closed as program error.
Error description
The command ?q log? on Tivoli Storage Manager server may return the following message: tsm> query log ANS8001I Return code 9999 and does not provide any information on log usage. Customer/L2 Diagnostics: A server trace (flags DB, LOG) shows the following message: FFDC_GENERAL_SERVER_ERROR ]: (rdbdb.c:4562) GetOtherLogsUsageInfo failed, rc=9999, archFailOverLogDir = /opt/tivoli/disk/tsm6archlogfailover. The problem will occur any time the free space and total available space (means: the file system size) for a log directory are exactly the same, the QUERY LOG command will fail with the symptoms mentioned. Tivoli Storage Manager Versions Affected: All Tivoli Storage Manager 6.3.4 and above, 7.1.0 and above on all platforms. Initial Impact: Low Additional Keywords: log ANS8001I Return code 9999 GetOtherLogsUsageInfo
Local fix
Put a small file in the log directory so that the free space is less than the file system size.
Problem summary
**************************************************************** * USERS AFFECTED: * * All Tivoli Storage Manager server users. * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in level 7.1.5. Note that this is * * subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
This problem was fixed. Affected platforms: AIX, HP-UX, Solaris, Linux, and Windows.
Temporary fix
Comments
APAR Information
APAR number
IT13584
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
71L
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-02-03
Closed date
2016-02-04
Last modified date
2016-02-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1.3"}]
Document Information
Modified date:
28 August 2023