IT13144: CORE/HEAP DUMPS ON ALERT SERVER RUNNING 528 IN A LARGE CUSTOMER ENVIRONMENT

IBM Spectrum Control V5.2.9 (February 2016)
IBM Spectrum Control V5.2.10 (May 2016)
IBM Spectrum Control V5.2.10.1 (July 2016)
IBM Spectrum Control V5.2.11 (August 2016)
IBM Spectrum Control V5.2.12 (November 2016)
IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)

APAR status

• Closed as program error.

Error description

• Setup a large environment on 5.2.8 level
  After adding storage/fabric and immediately hit alert core dump.
  
  The alert server is down in the system management panel on the
  webui.
  In some cases these core dumps cause the server to hang for long
  periods of time and a reboot is required.
  Hitting these on a daily basis and sometimes multiple times of
  day.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Spectrum Control 5.2.8 users                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Core and heap dumps occur with the Alert Server.  See ERROR  *
  * DESCRIPTION.                                                 *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available.                        *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | refresh pack | 5.2-TIV-TPC-RP0009 - target February 2016
  
  Fixed in IBM Spectrum Control 5.2.9.
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs do not represent a
  formal commitment by IBM. The dates are subject to change
  without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• ALERT
  

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels

• R527 PSY

     UP

• R528 PSY

     UP