IT12588: OPERATIONS CENTER CAN REPORT CERTAIN DATA PROTECTION NODES AS 'AT RISK-UNSUPPORTED'

7.1.5.000-TIV-TSMSRV-AIX
7.1.5.000-TIV-TSMSRV-HP-UX
7.1.5.000-TIV-TSMSRV-Linuxppc64
7.1.5.000-TIV-TSMSRV-Linuxs390x
7.1.5.000-TIV-TSMSRV-Linuxx86_64
7.1.5.000-TIV-TSMSRV-SolarisSPARC
7.1.5.000-TIV-TSMSRV-WIN
IBM Spectrum Protect Server V7.1 Fix Pack 5 (7.1.5.000) Downloads

APAR status

• Closed as program error.

Error description

• The Operations Center will mark a Tivoli Storage Manager client
  as 'At Risk: Unsupported   The Tivoli Storage Manager Client
  Version is unsupported' if the client is below a certain
  version or if the version is unknown. Some Data Protection nodes
   (such as the DAGNODE for Exchange, or the ALWAYSONNODE for SQL)
   have their backups proxied by other nodes, so they never
  directly connect to the Tivoli Storage Manager Server and report
   the Client Version in use.  Even if the proxy nodes are using a
   supported client version, the Operations Center will report the
   target node as 'Unsupported'.
  
  
  Versions Affected:
  Operations Center 7.1
  
  Customer/L2 Diagnostics
  Changes in the Tivoli Storage Manager Server are required to
  properly handle the version information for proxied nodes
  
  Initial Impact:
  Low
  
  Additional Keywords:
  Spectrum Protect, OC, TSM
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager server users.                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 7.1.5. Note that this is      *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels