IBM Support

IT12212: PUREAPPLICATION SYSTEM: CALL HOME LOOPS CREATING NEW PROBLEM TICKETS IN THE IBM PROBLEM MANAGEMENT SYSTEM

A fix is available

IBM PureApplication System Version 2.1.2.0

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APAR status

  • Closed as program error.

Error description

  • PureApplication System V2.1.1.0
-
If a Call Home service ticket created in the IBM Problem
Management System returns a "NOT ENTITLED" return code
then the PureApplication System Call Home function
will try to create another service ticket.
This causes a looping in the service ticket creation code.
-
In the "Problem" page the value for the Call Home event will
show no value in the Service Request column and a high value in
the count field.
-

Local fix

  • Disable the Call Home feature until entitlement is resolved.

Problem summary

  • The Call Home code needs to be updated to recognize
the "NOT ENTITLED" return code and handle appropriately.

Problem conclusion

  • A code fix is being provided in PureApplication System
version 2.1.2.0.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT12212
    • 

  • Reported component name
    IPAS CH 8283 W2
    • 

  • Reported component ID
    5725Q93CH
    • 

  • Reported release
    210
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2015-11-10
    • 

  • Closed date
    2015-12-18
    • 

  • Last modified date
    2015-12-18
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    PAPP SYS 8382 I
    • 

  • Fixed component ID
    5725G3200
    • 



Applicable component levels


    

  • R212  PSY
       UP
    • 








      
              
                            

              

              [{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSM8NY","label":"PureApplication System"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"2.1.0.0"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            25 September 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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