IT10808: LINUX CLIENT AUTO DEPLOYMENT FAILS SILENTLY ON RHEL 6.6+/7.0+

APAR status

• Closed as program error.

Error description

• A Tivoli Storage Manager client auto-deployment can silently
  fail on RedHat 6.6+ and 7.0+ Linux operating systems due to
  a functional change within the included C++ libraries (glibc).
  
  Customer/L2 Diagnostics:
  Attempt to manually initiate the client deployment script on
  the affected Linux client.  To do this, first identify the
  exact command issued by the scheduler during the failed
  deployment.  To do this, review the client schedule logs for
  records that are similar to the following example:
  
  Executing Operating System command or script:
     /opt/tivoli/tsm/client/IBM_ANR_UNX/v7122/deployclient.sh>
     /opt/tivoli/tsm/client/IBM_ANR_UNX/v7122/upmin#
     schedule=lnx_deploy#domain=standard#server=tsm.ibm.com
     #port=1500#node=LINUX-TEST-1
  
  Login to the affected system and execute the script manually
  using the information found in the dsmsched.log.  For example:
  
    ￭root@linux ~# /opt/tivoli/tsm/client/IBM_ANR_UNX/v7122
                    /deployclient.sh>/opt/tivoli/tsm/client/
                    IBM_ANR_UNX/v7122/upmin#schedule=lnx_dep
                    loy#domain=standard#server=tsm.ibm.com#p
                    ort=1500#node=LINUX-TEST-1
  
  If this command returns the following, then you are impacted
  by this APAR:
  
    ./deployclient.sh￭1490: cleanup￭1233: releaseMutexLock￭660:
    ./updatemgr/managemutex: not found ￭No such file or
    directory
  
  Initial Impact:
  Medium
  
  Tivoli Storage Manager Versions Affected:
  All supported Tivoli Storage Manager clients on RedHat 6.6+
  and 7.0+.
  
  Additional Keywords:
  TSM DEPLOY AUTODEPLOY AUTO DEPLOYMENT LINUX RHEL REDHAT
  DEPLOYCLIENT FAIL FAILS SHELL SILENT SILENTLY NOT UPGRADED
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Automatic client deployment for Tivoli Storage Manager       *
  * Client versions 6.3, 6.4 and 7.1 running on RedHat Linux     *
  * 6.6, 7.0 or more recent.                                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 7.1.4. Note that this        *
  * information is subject to change at the discretion of IBM.   *
  ****************************************************************
  

Problem conclusion

• Auto Deployment script is fixed so that it correctly processes
  ldd command output specific for newer RedHat Linux releases.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• deploy
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R63L PSY

     UP

• R64L PSY

     UP

• R71L PSY

     UP