IT10706: DELETE PATH/DRIVE DURING DISMOUNT CAN TRIGGER SERVER CRASH

6.3.6.000-TIV-TSMRPT-AGENT-Linux
6.3.6.000-TIV-TSMRPT-AGENT-AIX
6.3.6.000-TIV-TSMRPT-AIX
6.3.6.000-TIV-TSMRPT-AGENT-Windows
6.3.6.000-TIV-TSMRPT-Linuxx86
6.3.6.000-TIV-TSMRPT-Linuxx86_64
6.3.6.000-TIV-TSMRPT-WindowsI32
6.3.6.000-TIV-TSMRPT-WindowsX64
6.3.6.000-TIV-TSMAC-WindowsX64
6.3.6.000-TIV-TSMAC-WindowsI32
6.3.6.000-TIV-TSMAC-SolarisSPARC
6.3.6.000-TIV-TSMAC-Linuxx86
6.3.6.000-TIV-TSMAC-Linuxs390x
6.3.6.000-TIV-TSMAC-AIX
6.3.6.000-TIV-TSMALL-SolarisSPARC
6.3.6.000-TIV-TSMALL-WindowsX64
6.3.6.000-TIV-TSMSTA-WindowsI32
6.3.6.000-TIV-TSMALL-HP-UX
6.3.6.000-TIV-TSMALL-Linuxppc64
6.3.6.000-TIV-TSMALL-AIX
6.3.6.000-TIV-TSMALL-Linuxs390x
6.3.6.000-TIV-TSMALL-Linuxx86_64
7.1.4.000-TIV-TSMSRV-WIN
7.1.4.000-TIV-TSMSRV-SolarisSPARC
7.1.4.000-TIV-TSMSRV-Linuxx86_64
7.1.4.000-TIV-TSMSRV-Linuxs390x
7.1.4.000-TIV-TSMSRV-Linuxppc64
7.1.4.000-TIV-TSMSRV-HP-UX
7.1.4.000-TIV-TSMSRV-AIX
IBM Spectrum Protect Server V7.1 Fix Pack 4 (7.1.4.000) Downloads
IBM Tivoli Storage Manager V6.3 Fix Pack 6 (6.3.6.000) Server Downloads

APAR status

• Closed as program error.

Error description

• The Tivoli Storage Manager server can crash after issuing the
  DELETE PATH and/or DELETE DRIVE commands while an associated
  drive is in DISMOUNT status.
  
  Customer/L2 Diagnostics:
  The following failing callstack can be extracted from the
  dump file generated (Linux example):
  
   #0  ScsiDismountVolume ()
   #1  MmsDismountVolume ()
   #2  PerformDismount ()
   #4  DismountThread ()
   #5  StartThread ()
  
  Initial Impact:
  High
  
  Tivoli Storage Manager Versions Affected:
  All supported Tivoli Storage Manager servers.
  
  Additional Keywords:
  TSM CRASH ABEND SEG FAULT SCSI DISMOUNT VOLUME DELETE DRIVE
  PATH MOUNT POINT SCSIDISMOUNTVOLUME MMSDISMOUNTVOLUME
  

Local fix

• Do not issue the DELETE PATH/DRIVE commands while an associated
  drive is in DISMOUNT status.  If the drive is hung in this
  status, consider recycling the server instance to recover
  without a crash.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager users of tape drives.             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 6.3.6 and 7.1.4.             *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platform:  AIX, HP, Linux, Solaris, Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R63A PSY

     UP

• R63H PSY

     UP

• R63L PSY

     UP

• R63S PSY

     UP

• R63W PSY

     UP

• R71A PSY

     UP

• R71H PSY

     UP

• R71L PSY

     UP

• R71S PSY

     UP

• R71W PSY

     UP