IT10500: WHEN ACCESSING HYPERVISOR DISK PANEL AN ERROR DISPLAYED: BPCUI0000E ?AN INTERNAL ERROR HAS OCCURRED {0}?

IBM Spectrum Control V5.2.8 (December 2015)
IBM Spectrum Control V5.2.9 (February 2016)
IBM Spectrum Control V5.2.10 (May 2016)
IBM Spectrum Control V5.2.10.1 (July 2016)
IBM Spectrum Control V5.2.11 (August 2016)
IBM Spectrum Control V5.2.12 (November 2016)
IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)

APAR status

• Closed as program error.

Error description

• <TPC_HOME>\web\log\tpctrace.log will show the following errors:
  
  Date & Time -7667593896560180464
  com.ibm.tpc.gui.rest.curi.RestRequest handleException
  com.ibm.usmi.console.navigator.model.NavException: (BPCUI0000E)
  An internal error has occurred: {0}.: nested exception is:
  com.ibm.tpc.internal.api.TPCInternalAPIException: BPCUI0000E
  at
  com.ibm.tpc.internal.api.ExceptionConverter.handleSpecialExcepti
  onCases(ExceptionConverter.java:316)
  at
  com.ibm.tpc.internal.api.ExceptionConverter.createTPCInternalAPI
  Exception(ExceptionConverter.java:170)
  at
  com.ibm.tpc.internal.api.ExceptionConverter.createTPCInternalAPI
  Exception(ExceptionConverter.java:100)
  at
  com.ibm.tpc.internal.api.services.impl.ServerManagerServiceImpl.
  getServerDisks(ServerManagerServiceImpl.java:2370)
  at
  com.ibm.tpc.gui.curi.collections.server.DiskCollection.getDisks(
  DiskCollection.java:263)
  at
  com.ibm.tpc.gui.curi.collections.server.DiskCollection.getDisks(
  DiskCollection.java:268)
  at
  com.ibm.tpc.gui.curi.collections.server.DiskCollection.queryBack
  End(DiskCollection.java:62)
  at
  com.ibm.tpc.gui.curi.collections.AbstractCollection$2.run(Abstra
  ctCollection.java:140)
  ................
  Caused by: <openjpa-2.2.1-r422266:1396819 fatal general error>
  org.apache.openjpa.persistence.PersistenceException: DB2 SQL
  Error: SQLCODE=-811, SQLSTATE=21000, SQLERRMC=null,
  DRIVER=3.65.77 {prepstmnt -1818128950
  SELECT DISTINCT D.ID, D.NAME, D.NUMBER_OF_ACCESS_PATHS,
  D.MANUFACTURER,
          D.MODEL, D.FIRMWARE, D.SERIAL_NUMBER,
  D.CONSOLIDATED_STATUS,
          D.PROPAGATED_STATUS, D.ACK_STATUS, D.BASIC_STATUS,
  D.CUSTOM_STATUS,
          D.DISK_CAPACITY, D.AVAILABLE_DISK_SPACE, D.USED_SPACE,
  D.RPM,
          D.PATH_POLICY, D.NUM_OF_FSLVS, D.FSLV_NAME, D.FSLV_ID,
  D.COMPUTER_ID
      FROM T_SERVER_DISK_BASE D
      WHERE D.COMPUTER_ID IN (SELECT H.HYPERVISOR_ID FROM
  T_RES_HYPERVISOR H) AND
          D.COMPUTER_ID = ? AND (-1 = ? OR D.ID = ?)
  [params=?, ?, ?]} [code=-811, state=21000]SQLCA
  OUTPUT[Errp=SQLRI076, Errd=-2145779603, 0, 0, 0, -100, 0]
  DB2 SQL Error: SQLCODE=-811, SQLSTATE=21000, SQLERRMC=null,
  DRIVER=3.65.77
  at
  org.apache.openjpa.jdbc.sql.DBDictionary.narrow(DBDictionary.jav
  a:4958)
  at
  org.apache.openjpa.jdbc.sql.DBDictionary.newStoreException(DBDic
  tionary.java:4918)
  at
  org.apache.openjpa.jdbc.sql.DB2Dictionary.newStoreException(DB2D
  ictionary.java:564)
  at
  org.apache.openjpa.jdbc.sql.SQLExceptions.getStore(SQLExceptions
  .java:136)
  at
  org.apache.openjpa.jdbc.sql.SQLExceptions.getStore(SQLExceptions
  .java:110)
  at
  org.apache.openjpa.jdbc.sql.SQLExceptions.getStore(SQLExceptions
  .java:62)
  at
  org.apache.openjpa.jdbc.kernel.SQLStoreQuery$SQLExecutor.execute
  Query(SQLStoreQuery.java:238)
  at
  org.apache.openjpa.kernel.QueryImpl.execute(QueryImpl.java:1005)
  at
  org.apache.openjpa.kernel.QueryImpl.execute(QueryImpl.java:863)
  at
  org.apache.openjpa.kernel.QueryImpl.execute(QueryImpl.java:794)
  at
  org.apache.openjpa.kernel.DelegatingQuery.execute(DelegatingQuer
  y.java:542)
  at
  org.apache.openjpa.persistence.QueryImpl.execute(QueryImpl.java:
  286)
  at
  org.apache.openjpa.persistence.QueryImpl.getResultList(QueryImpl
  .java:302)
  at
  com.ibm.tpc.internal.api.services.impl.ServerManagerServiceImpl.
  getServerDisks(ServerManagerServiceImpl.java:2366)
  ... 91 more
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * TPC Users who monitor hypervisors                            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When accessing Hypervisor Disk Panel an error displayed ?An  *
  * internal error has occurred {0}?                             *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available.                        *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | refresh pack | 5.2-TIV-TPC-RP0008 - target December 2015
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs do not represent a
  formal commitment by IBM. The dates are subject to change
  without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• HYPRVSR
  

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels

• R526 PSY

     UP

• R527 PSY

     UP

• R520 PSY

     UP