IT10364: WHILE OPENING THE TASKS PANEL FOR THE STORAGE SUBSYSTEMS THE PANELS MIGHT HANG, LOADING FOR A FEW MINUTES

Tivoli Storage Productivity Center 5.2.7 (select fixes from group)
IBM Spectrum Control V5.2.8 (December 2015)
IBM Spectrum Control V5.2.9 (February 2016)
IBM Spectrum Control V5.2.10 (May 2016)
IBM Spectrum Control V5.2.10.1 (July 2016)
IBM Spectrum Control V5.2.11 (August 2016)
IBM Spectrum Control V5.2.12 (November 2016)
IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)

APAR status

• Closed as program error.

Error description

• Within the web-based GUI Storage Subsystems views, a hang is
  encountered while opening the tasks panel.  The panels take
  several minutes to open due to database connection issues.
  TPCTrace<x>.log files will be populated with messaging such as
  this during that hang/delay condition:
  [7/13/15 14:44:20:480 EDT] 000000a0 FreePool      E   J2CA0045E:
  Connection not available while invoking method
  createOrWaitForConnection for resource jdbc/tpcdb.
  [7/13/15 14:44:20:480 EDT] 000000a0 ServletWrappe E
  com.ibm.ws.webcontainer.servlet.ServletWrapper service
  SRVE0068E:
  An exception was thrown by one of the service methods of the
  servlet [/master.jsp] in application [WebServer]. Exception
  created : [java.lang.NullPointerException
  at
  com.ibm.tpc.internal.api.ExceptionConverter.createTPCInternalAPI
  Exception(ExceptionConverter.java:135)
  at
  com.ibm.tpc.internal.api.ExceptionConverter.createTPCInternalAPI
  Exception(ExceptionConverter.java:100)
  RECREATE STEPS:
  Observe slow loading times when trying to view the "tasks" panel
  from within the web-based GUI storage subsystem pages.
  ________________________________________________________________
  DB2 Version used for Server:    N/A
  The defect is against component:   5608TPC00
  Server/Manager build/release (TPC):   5.2.6
  ________________________________________________________________
  Problem as described by customer:    Subsystem Panels unusably
  slow
  Initial customer impact (low/med/high):   med
  

Local fix

• Apply fixing PTF when available.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * TPC 5.2.x users monitoring storage                           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available.                        *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | refresh pack | 5.2-TIV-TPC-RP0007 - target August 2015
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs do not represent a
  formal commitment by IBM. The dates are subject to change
  without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• GUI
  

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels