IT09797: SERVER WITH HIGH VOLUME MOUNT/DISMOUNT ACTIVITY IN COLLOCATED POOL MAY SEE ANR9999D AND/OR CRASH.

6.3.6.000-TIV-TSMRPT-AGENT-Linux
6.3.6.000-TIV-TSMRPT-AGENT-AIX
6.3.6.000-TIV-TSMRPT-AIX
6.3.6.000-TIV-TSMRPT-AGENT-Windows
6.3.6.000-TIV-TSMRPT-Linuxx86
6.3.6.000-TIV-TSMRPT-Linuxx86_64
6.3.6.000-TIV-TSMRPT-WindowsI32
6.3.6.000-TIV-TSMRPT-WindowsX64
6.3.6.000-TIV-TSMAC-WindowsX64
6.3.6.000-TIV-TSMAC-WindowsI32
6.3.6.000-TIV-TSMAC-SolarisSPARC
6.3.6.000-TIV-TSMAC-Linuxx86
6.3.6.000-TIV-TSMAC-Linuxs390x
6.3.6.000-TIV-TSMAC-AIX
6.3.6.000-TIV-TSMALL-SolarisSPARC
6.3.6.000-TIV-TSMALL-WindowsX64
6.3.6.000-TIV-TSMSTA-WindowsI32
6.3.6.000-TIV-TSMALL-HP-UX
6.3.6.000-TIV-TSMALL-Linuxppc64
6.3.6.000-TIV-TSMALL-AIX
6.3.6.000-TIV-TSMALL-Linuxs390x
6.3.6.000-TIV-TSMALL-Linuxx86_64
7.1.4.000-TIV-TSMSRV-WIN
7.1.4.000-TIV-TSMSRV-SolarisSPARC
7.1.4.000-TIV-TSMSRV-Linuxx86_64
7.1.4.000-TIV-TSMSRV-Linuxs390x
7.1.4.000-TIV-TSMSRV-Linuxppc64
7.1.4.000-TIV-TSMSRV-HP-UX
7.1.4.000-TIV-TSMSRV-AIX
IBM Spectrum Protect Server V7.1 Fix Pack 4 (7.1.4.000) Downloads
IBM Tivoli Storage Manager V6.3 Fix Pack 6 (6.3.6.000) Server Downloads

APAR status

• Closed as program error.

Error description

• When the Tivoli Storage Manager server is experiencing high
  volume mount/dismount activity in a collocated pool, one or more
   of the following messages may be observe:
  
  ANR9999D_3001418848 AsReleaseVol(asvolacq.c:4837) Thread<39013>:
  Called with invalid volP=116ce9368.
  ANR9999D_2507954100 AsReleaseVol(asvolacq.c:4850)
  Thread<190628>: sessP is NULL, internal error.
  
  The server may also crash with a callstack similar to the
  following:
  
  pvrGetDriveNameSerial@AF151_114(??, ??, ??) at 0x1003eb000
  InsertNewSegment(??, ??) at 0x100539850
  AsApplySeg(??, ??) at 0x100538afc
  AuxAsSink(??) at 0x1005c096c
  SsAuxSinkThread(??) at 0x1005c0048
  StartThread(0x0) at 0x10000cadc
  
  or
  
  AsCloseVol(??) at 0x10059fc80
  AsEndTxn(??, ??) at 0x10057f754
  ssEndTxn@AF15_7(??, ??, ??, ??, ??) at 0x1004cc53c
  DoEndFuncCallbacks(??, ??) at 0x100047030
  tmAbortX(??, ??, ??) at 0x100047540
  bfEndExtraTxn(??, ??) at 0x1005f2460
  SmNodeSession(??, ??) at 0x100757ebc
  HandleNodeSession(??, ??, ??) at 0x10074c620
  smExecuteSession(??, ??, ??, ??, ??, ??, ??, ??) at 0x10073e030
  psSessionThread(??) at 0x100169894
  StartThread(0x0) at 0x10000cadc
  
  
  Platforms affected: All supported versions on all platforms
  

Local fix

• Disable collocation for the storage pools being accessed by
  sessions that experience the ANR9999D messages or crash.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager server users.                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.  This problem is          *
  * currently projected to be fixed in levels 6.3.6 and 7.1.4.   *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• The problem was fixed.
  Affected Platforms: AIX, HP-UX, Solaris, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R63A PSY

     UP

• R63H PSY

     UP

• R63L PSY

     UP

• R63S PSY

     UP

• R63W PSY

     UP

• R71A PSY

     UP

• R71H PSY

     UP

• R71L PSY

     UP

• R71S PSY

     UP

• R71W PSY

     UP