IBM Support

IT09747: VM BACKUPS CAN FAIL WITH ANS4174E & ANS1907E EVEN WHEN USING "TESTFLAG GLTEMPNAMECLEANUP" ON LINUX DATAMOVERS.

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APAR status

  • Closed as program error.

Error description

  • Virtual machine backups can fail with the following error even
    when using "testflag GLTEMPNAMECLEANUP".
    ANS4174E Full VM backup of VMware Virtual Machine
    'virtual machine name' failed with RC=45 mode=Incremental
    Forever - Incremental,
    target node name='IBM', data mover node name='IBM_DM'
    
    ANS1228E Sending of object 'Virtual Machine name' failed.
    ANS1907E An error occurred while trying to perform an object
    merge operation on the server.
    "testflag GLTEMPNAMECLEANUP" is suppose to cleanup orphanded
    group leader objects
    but fails on Linux datamovers only.
    Initial impact: Medium
    Platforms affected: Linux
    Versions affected: 7.1.2.1
    | MDVPARTL 7.1.2.1-TIV_5698ISMCL |
    

Local fix

  • Contact Level 2 support to cleanup the orphaned objects
    manually.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Tivoli Storage Manager for Virtual Environments version 7.1  *
    * and 6.4.3 running on Linux x86_64 platforms.                 *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * This issue is projected to be fixed in the Tivoli Storage    *
    * Manager Client on Linux x86_64  in level 7.1.4.              *
    * Note 1: The Tivoli Storage Manager (TSM) Client is a         *
    * prerequisite to using the Data Protection for VMware. In     *
    * Data Protection for VMware environments, the TSM Client is   *
    * also known as the data mover.                                *
    * Note 2: This is subject to change at the discretion of IBM.  *
    ****************************************************************
    

Problem conclusion

  • TSM Client now correctly removes incorrect group leader objects
    on Linux.
    

Temporary fix

  • A fix for this problem is currently targeted for interim fix
    6.4.3.1.  Until the interim fix is actually available, this
    information is subject to change at the discretion of IBM.
    

Comments

APAR Information

  • APAR number

    IT09747

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    71L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-06-29

  • Closed date

    2015-09-04

  • Last modified date

    2015-09-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • dsm      dsmagent
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71L PSY

       UP

  • R64L PSY

       UP

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71L","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
10 January 2022