IT09594: TPC CHANGE PASSWORD TOOL DOES NOT UPDATE THE PASSWORD IN DATABASE TABLE.

Tivoli Storage Productivity Center 5.2.7 (select fixes from group)
IBM Spectrum Control V5.2.8 (December 2015)
IBM Spectrum Control V5.2.9 (February 2016)
IBM Spectrum Control V5.2.10 (May 2016)
IBM Spectrum Control V5.2.10.1 (July 2016)
IBM Spectrum Control V5.2.11 (August 2016)
IBM Spectrum Control V5.2.12 (November 2016)
IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)

APAR status

• Closed as program error.

Error description

• TPC change password tool does not update the password in
  T_RES_SERVER, causing Device Server to not start.
  
  
  From ServerTrace.trace:
  
  2015-06-08 13:23:00.809-0500 EXCEPTION
    java.lang.RuntimeException: BTACS0029E Failed to connect to
  <tpc_server_dns:9550>.
  at
  com.tivoli.sanmgmt.middleware.data.SoapClient.handshake(SoapClie
  nt.java:444)
  at
  com.tivoli.sanmgmt.middleware.data.SoapClient.init(SoapClient.ja
  va:199)
  at
  com.tivoli.sanmgmt.middleware.data.SoapServiceProxy.invoke(SoapS
  erviceProxy.java:87)
  at com.sun.proxy.$Proxy1.handleModelUpdate(Unknown Source)
  at
  com.ibm.tpc.common.dbaccess.HostAgentPingDbAccess.updateStatus(H
  ostAgentPingDbAccess.java:325)
  at
  com.ibm.tpc.common.dbaccess.HostAgentPingDbAccess.updateHostStat
  us(HostAgentPingDbAccess.java:127)
  at
  com.tivoli.itsrm.TStorm.server.svp.Ping.saveToRepository(Ping.ja
  va:705)
  at com.tivoli.itsrm.TStorm.server.svp.Ping.ping(Ping.java:509)
  at com.tivoli.itsrm.TStorm.server.svp.Ping.run(Ping.java:237)
  at
  com.tivoli.itsrm.TStorm.server.svp.JobHndlrThread.run(JobHndlrTh
  read.java:96)
  at java.lang.Thread.run(Thread.java:801)
  Caused by: java.lang.RuntimeException: Server public key is
  null.
  at
  com.tivoli.sanmgmt.middleware.data.SoapClient.handshake(SoapClie
  nt.java:432)
  ... 10 more  com.ibm.tpc.common.dbaccess.HostAgentPingDbAccess
  updateStatus com.tivoli.itsrm.TStorm.server.svp.JobHndlr
  
  From tpctrace.log of WAS WebServer:
  
  2015-06-05 18:53:28.585-05:00 -8512342598941014822
  com.ibm.tpc.internal.api.services.impl.PerfReportingServiceImpl
  getMetricCategories() java.lang.RuntimeException: BTACS0029E
  Failed to connect to <tpc_server_dns:9550>.
  at
  com.tivoli.sanmgmt.middleware.data.SoapClient.handshake(SoapClie
  nt.java:444)
  ...
  Caused by: java.lang.RuntimeException: Server public key is
  null.
  at
  com.tivoli.sanmgmt.middleware.data.SoapClient.handshake(SoapClie
  nt.java:432)
  ...
  2015-06-05 18:53:28.585-05:00 -8512342598941014822
  com.ibm.tpc.gui.curi.collections.AbstractCollection$2
  nodeInitializer::run
  com.ibm.tpc.internal.api.TPCInternalAPIException: BPCUI0000E
  at
  com.ibm.tpc.internal.api.ExceptionConverter.handleSpecialExcepti
  onCases(ExceptionConverter.java:316)
  at
  com.ibm.tpc.internal.api.ExceptionConverter.createTPCInternalAPI
  Exception(ExceptionConverter.java:170)
  at
  com.ibm.tpc.internal.api.ExceptionConverter.createTPCInternalAPI
  Exception(ExceptionConverter.java:100)
  at
  com.ibm.tpc.internal.api.services.impl.PerfReportingServiceImpl.
  getMetricCategories(PerfReportingServiceImpl.java:2845)
  at
  com.ibm.tpc.internal.api.services.impl.PerfReportingServiceImpl.
  getMetricCategories(PerfReportingServiceImpl.java:2697)
  at
  com.ibm.tpc.gui.curi.collections.performance.MetricColumnHelper.
  getKeyMetricColumns(MetricColumnHelper.java:185)
  at
  com.ibm.tpc.gui.curi.collections.performance.ResourceAndPerforma
  nceCollection.getMetricColumnDefinitions(ResourceAndPerformanceC
  ollection.java:235)
  at
  com.ibm.tpc.gui.curi.collections.performance.ResourceAndPerforma
  nceCollection.queryLargeTableNodes(ResourceAndPerformanceCollect
  ion.java:675)
  at
  com.ibm.tpc.gui.curi.collections.performance.ResourceAndPerforma
  nceCollection.queryBackEnd(ResourceAndPerformanceCollection.java
  :306)
  
  
  RECREATE STEPS: Run tpc change password tool and attempt to log
  into TPC Web Gui/Review Device Server Status
  
  ________________________________________________________________
  
  DB2 Version used for Server: N/A
  The defect is against component: 5608TPC00
  Server/Manager build/release (TPC): 5.2.6
  Agent build/release (TPC):
  Server/Manager (OS): Windows Server 2012 Standard
  Agent (OS):
  _______________________________________________________________
  
  Problem as described by customer: Device Server not running
  Initial customer impact (low/med/high): high
  

Local fix

• TBD
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * TPC 5.2.x users changing passwords with the password tool    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available.                        *
  ****************************************************************
  

Problem conclusion

• The changepasswords tool should end successfully and should
  update also the encrypted password in
  <TPC_installation_dir>/device/conf/setup.properties and in the
  t_res_server. You should be able to login to both TPC Web GUI
  and standalone GUI using the TPC common user and the new
  password.  In TPC Web GUI, go to Home > System Management and
  ensure all servers are shown with green/OK status.
  Note: Sometimes it can happen that a server is shown with red
  status.  You can try to manually restart that server and then
  refresh in Web GUI to check status again.
  
  The fix for this APAR is targeted for the following maintenance
  package:
  
  | refresh pack | 5.2-TIV-TPC-RP0007 - target August 2015
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs do not represent a
  formal commitment by IBM. The dates are subject to change
  without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• PWTOOL
  

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels