APAR status
Closed as program error.
Error description
In V5.2.5 a business process that would send PDF files using the MailMime and SMTP Send adapters, sends a corrupted file. The file is sent but when the recipient opens the PDF file, they get the following error: "Adobe Reader could not open "docname" because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."
Local fix
STRRTC - 465830 SB / SB Circumvention: Edit the BPML so that the MailMime Service includes the following tags: <assign to="mail-mime-body">false</assign> <assign to="mail-mime-attachment-count">1</assign> <assign to="mail-mime-attachment1">/absolute/path/to/PDFFile.pdf</assign > A File System adapter could be included to write the document to the file system so it can be picked up by the MailMime Service.
Problem summary
USERS AFFECTED: ALL PROBLEM DESCRIPTION: MAILMIME AND SMTP SEND ADAPTER - ERROR OPENING PDF FILE WHEN SENT FROM V5.2.5, interim fix 4. WHEN EMAILING THE FILES WITH THE FORMATS .PDF,.DOC,.JPEG,.ZIP,.MPEG,.GIF,.PPT,.JPG,.XLS,.BMP,.DOCX,.XLSX, .MP3, EVEN THOUGH THE FILES ARE BEING SENT SUCCESSFULLY AS ATTACHMENTS, NONE OF THE FILES WILL BE VIEW-ABLE. WHEN TRIED TO OPEN THE FILE, THE ERROR MESSAGE POPS UP SAYING EITHER THE FILES ARE CORRUPTED OR IT IS DAMAGED. PLATFORMS AFFECTED: ALL
Problem conclusion
RESOLUTION SUMMARY: THIS ISSUE WAS INTRODUCED AS RESULT OF APAR IC86843. A code fix has been provided. DELIVERED IN: 5020500_6
Temporary fix
Comments
APAR Information
APAR number
IT09027
Reported component name
STR B2B INTEGRA
Reported component ID
5725D0600
Reported release
525
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-05-21
Closed date
2015-06-10
Last modified date
2015-06-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STR B2B INTEGRA
Fixed component ID
5725D0600
Applicable component levels
R525 PSY
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2.5","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
17 June 2015