Direct links to fixes
APAR status
Closed as program error.
Error description
It is possible for the server to crash when attempting to acquire the same mutex twice. This can occur during any process when the process is ending and the server encounters any problem where it needs to issue a diagnostic message. Tivoli Storage Manager Versions Affected: 7.1.0.000 and later on all supported platforms Customer/L2 Diagnostics The following may be reported. ANR7837S Internal error Mutex is held by current thread was detected. Also the call stack is as follows: ntdll!NtWaitForSingleObject+0xa KERNELBASE!WaitForSingleObjectEx+0x9c dsmsvc!rptGenerateDump(struct _EXCEPTION_POINTERS * pExceptionInfo = 0xffffffff`ffffffff)+0xfd [e:\build\7.1.1.100\srv\nt\stacktrc.c @ 614] dsmsvc!rptUnhandledExceptionFilter(struct _EXCEPTION_POINTERS * pExceptionInfo = 0x00000000`00000000)+0xac [e:\build\7.1.1.100\srv\nt\stacktrc.c @ 338] kernel32!UnhandledExceptionFilter+0x160 ntdll!MD5Final+0x1de8 ntdll!_C_specific_handler+0x9c ntdll!RtlDecodePointer+0xad ntdll!RtlUnwindEx+0xbbf ntdll!KiUserExceptionDispatcher+0x2e (TrapFrame @ 00000000`5625cc68) adsmdll!pkTrapSyncError(unsigned char * szFunction = 0x00000000`00000000 "", int nObject = 0, int * nRC = 0x00000000`00000000)+0x88 [e:\build\efix\7.1.1.106\srv\nt\pkmonnt.c @ 2782] adsmdll!pkAcquireMutex(struct _pkmutex_exported ** mutexP = 0x00000000`00000002)+0x9c [e:\build\efix\7.1.1.106\srv\nt\pkmonnt.c @ 1047] adsmdll!procReportContext(struct tsmContext * contextP = 0x00000000`c4d0c321, struct _outStream_exported * stream = 0x00000000`00000002, Boolean quiet = 1445321344 (No matching enumerant))+0x51 [e:\build\efix\7.1.1.106\srv\util\process.c @ 1495] adsmdll!OutDiagToCons(unsigned long crc = 0, unsigned char * func = 0x00000000`0041e088 "???", unsigned char * srcFile = 0x00000000`00000000 "", int srcLine = 0, unsigned char * diagMsgP = 0x00000000`c4d0c321 "Failure participating on transaction.~")+0x3ef [e:\build\efix\7.1.1.106\srv\util\output.c @ 1444] adsmdll!outDiagfExt(unsigned char * func = 0x000007fe`e44a8ba0 "Activity.Summary", unsigned char * srcFile = 0x00000000`00000000 "", int srcLine = -464876640, unsigned char * fmtStr = 0x000007fe`e45ef150 "Failure participating on transaction.~")+0x10c [e:\build\efix\7.1.1.106\srv\util\outvarg.c @ 228] adsmdll!tbOpenX(struct _fakeTmTransId * txnId = 0x000007fe`e4517fc8, unsigned char * tblName = 0x000007fe`e44a8ba0 "Activity.Summary", unsigned char * tempName = 0x000007fe`e56edc58 "PROCESS_END", Boolean isTempReopen = False (0), struct _tbHandle_exported ** handle = 0x00000000`00000000)+0x12f [e:\build\efix\7.1.1.106\srv\rdb\tbtbl.c @ 5184] adsmdll!admLogSummary(struct admLogSummaryInfo * info = 0x00000000`00000000)+0x252 [e:\build\efix\7.1.1.106\srv\adm\admactlg.c @ 673] adsmdll!procEndProcessEx(long procNum = 0, processCompletionStatus status = -994100520 (No matching enumerant))+0x53c [e:\build\efix\7.1.1.106\srv\util\process.c @ 758] adsmdll!NrTargetMonProcess(void * argP = 0x00000000`5625f870)+0x28f [e:\build\efix\7.1.1.106\srv\im\nrmain.c @ 8241] adsmdll!startThread(void * parm = 0x00000000`00000000)+0x13c [e:\build\efix\7.1.1.106\srv\nt\pkthread.c @ 3361] Initial Impact: High Additional Keywords: crash abend
Local fix
This is not likely to occur frequently, however, the following can be added to the server options file to prevent this. CONTEXTMESSAGING OFF
Problem summary
**************************************************************** * USERS AFFECTED: * * All Tivoli Storage Manager server users. * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION. * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. * * This problem is currently projected to be fixed in level * * 7.1.3. * * Note that this is subject to change at the discretion of * * IBM. * ****************************************************************
Problem conclusion
This problem was fixed. Affected platforms: AIX, HP-UX, Solaris, Linux, and Windows.
Temporary fix
Comments
APAR Information
APAR number
IT07987
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-03-31
Closed date
2015-04-08
Last modified date
2015-04-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R71A PSY
UP
R71H PSY
UP
R71L PSY
UP
R71S PSY
UP
R71W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
08 April 2015