Fixes are available
APAR status
Closed as program error.
Error description
Starting with Tivoli Storage Manager server 6.3.3, a new table view called SUMMARY_EXTENDED was introduced. This is a superset of the SUMMARY table view. When the server is at 7.1, 6.4 client is not able to check the server version correctly in this function and will send the wrong information to the server. The result is that the BYTES field of the SUMMARY_EXTENDED table view shows as 0 bytes, even with a successful operation that processed xx bytes. For example, this is a successful VM backup but the BYTES field shows 0 bytes: START_TIME: 2015-02-18 08:29:01.000000 END_TIME: 2015-02-18 08:32:03.000000 ACTIVITY: BACKUP ACTIVITY_DETAILS: VMware ACTIVITY_TYPE: Incremental Forever - Incremental NUMBER: 1851849 ENTITY: MALGA_DC1_DMLNX1 AS_ENTITY: MALGA_DC1 SUB_ENTITY: mpl043 COMMMETH: Tcp/Ip ADDRESS: x.x.x.x SCHEDULE_NAME: EXAMINED: 1 AFFECTED: 1 FAILED: 0 BYTES: 0 IDLE: 0 MEDIAW: 0 PROCESSES: 0 COMPLETION_CODE: 0 SUCCESSFUL: YES VOLUME_NAME: DRIVE_NAME: LIBRARY_NAME: LAST_USE: COMM_WAIT: 0 NUM_OFFSITE_VOLS: This problem has been fixed in client 7.1. In other words, the following client and server levels are NOT affected by this APAR: 1. Client 6.4 reporting to server 6.3.x (6.3.3 is the lowest). 2. Client 7.1 reporting to any server level. Tivoli Storage Manager Versions Affected: Tivoli Storage Manager client 6.4 reporting to server 7.1 all platforms Customer/L2 Diagnostics (If Applicable) From the server, take a trace with SESSION trace flag: 08:32:03.686 [1739264][smnode.c][31397][RecordSummaryEntryForVMware]: Session number: 1851849. Is 6.4+ client? NO. The start date/time is: 2015-02-18 08:29:01. The end date/time is: 2015-02-18 08:32:03. logInfo.schedName: '(nil)', logInfo.activity: 'BACKUP', logInfo.activityDetails: 'VMware', logInfo.subEntity: 'mpl043', logInfo.activityType: 'Incremental Forever - Incremental', logInfo.asEntity: 'MALGA_DC1', logInfo.owner: 'MALGA_DC1_DMLNX1', logInfo.returnCode: '0', logInfo.bytesAffected: '0', logInfo.objectsExamined: '1', logInfo.objectsAffected: '1', logInfo.objectsFailed: '0' Note the text ?Is 6.4+ client? NO?, even though the client is at 6.4. Note the text ?logInfo.bytesAffected: '0' Initial Impact: Low Additional Keywords: TSM VMware TDPVE backup 95766
Local fix
Upgrade the client to 7.1 or use server 6.3.x (6.3.3 is the lowest)
Problem summary
**************************************************************** * USERS AFFECTED: * * Tivoli Storage Manager for Virtual Environments versions 6.4 * * running on on Windows and Linux platforms * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * This issue is projected to be fixed in the Tivoli Storage * * Manager Client on Windows in levels 6.4.3 * * Note 1: The Tivoli Storage Manager (TSM) Client is a * * prerequisite to using the Data Protection for VMware. * * In Data Protection for VMware environments, * * the TSM Client is also known as the data mover. * * Note 2: This is subject to change at the discretion of IBM. * **************************************************************** *
Problem conclusion
The problem has been fixed so that it no longer occurs.
Temporary fix
Comments
APAR Information
APAR number
IT07960
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
64L
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-03-30
Closed date
2015-04-22
Last modified date
2015-04-22
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
DSMC
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R64L PSY
UP
R64W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"64L","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
07 January 2022