IT07622: DEPLOYMENT OF THE CLIENT FAILS WITH ANE4252E AFTER PREVIOUS DEPLOYMENT ATTEMPT

IBM Tivoli Storage Manager (TSM) Client 7.1.2 Downloads and READMEs
IBM Tivoli Storage Manager Client 6.4.3 Downloads and READMEs
IBM Tivoli Storage Manager (TSM) client 6.3.2.x interim fix downloads - EOL

APAR status

• Closed as program error.

Error description

• After performing a client deployment, subsequent deployment of
  the client fails.  For example, a client deployment at 6.4.2.1
  is performed, a subsequent deployment of 7.1.0.3 is attempted.
  The setup.log shows the following error message:
  22.01.2015 14:54:32,62 ANE4252E The setup script failed to start
  the deployment manager as a scheduled task with the Windows "at"
  command. Ensure that the Windows Task Scheduler service is
  running. It is possible that the system event log contains more
  details about the failure. Reschedule the client deployment.
  This is the result of Windows not switching the task status for
  updatemgr from 'Running' to 'Ready' after the first deployment
  task ended.  This problem will not be experienced if a reboot
  occurs between deployment attempts.
  Customer/L2 Diagnostics:
  The following command can be run to determine the status of the
  updatemgr task.
  SCHTASKS /query /tn updatemgr
  
  Initial Impact: Medium
  
  Tivoli Storage Manager Versions Affected:
  6.3, 6.4, 7.1
  

Local fix

• Manually execute the following commands at a Windows command
  prompt or reboot the system, then perform the deployment again.
     SCHTASKS /delete /tn updatemgr /f
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Users of Tivoli Storage Manager Backup       *
  *                 Archive Client Automatic Deployment          *
  *                 versions 6.3, 6.4, and 7.1 on Windows        *
  *                 platforms without the AT command             *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: This issue is projected to be fixed in       *
  *                 Tivoli Storage Manager Client versions       *
  *                 6.4.3 and 7.1.2 on Windows platforms.        *
  *                                                              *
  *                 Note: This is subject to change at the       *
  *                 discretion of IBM.                           *
  ****************************************************************
  *
  

Problem conclusion

• Deployment of the client can continue without errors after
  previous deployment attempt.
  

Temporary fix

• A fix for this problem is currently targeted for interim fix
  package 6.3.2.4. Until the interim fix is actually available
  this information is subject to change at the discretion of IBM.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• AUTODEPL
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R64W PSY

     UP

• R71W PSY

     UP