IT07369: PROXY CLIENT SESSIONS MAY FAIL WITH ANR0398W

APAR status

• Closed as program error.

Error description

• A Tivoli Storage manager Server with very high proxy sessions
  load, the proxy client sessions will start to fail when the
  total proxy sessions in 10days reach 64K.
  
  L2/customer diagnostics:
  .
  1: When the issue happens, the following errors will be logged
  in the actlog:
  
  
  error 1:
  ANR0406I Session XXXX started for node NODE1 (AIX)(Tcp/Ip
  node1).
  ANR0398W Session xxxx for node node1 has failed to begin a proxy
  session for node proxy1
  
  
  or
  error 2:
  
  09:38:46 ANR0406I Session XXXX started for node node1 (AIX)
  (Tcp/Ip node1)
  ANR9999D_0115815528
  SendSignOnRespEx(smexec.c:10141)Thread<154108>: Unable to keep
  statistics for session XXXX, rc: 3510
  ANR9999D Thread<154108> issued message 9999 from:
   ANR9999D Thread<154108>  0x000000010001cc50 StdPutText
  ANR9999D Thread<154108>  0x000000010001d6b0 OutDiagToCons
  ANR9999D Thread<154108>  0x00000001000098c8 outDiagfExt
   ANR9999D Thread<154108>  0x00000001005a9f3c   SendSignOnRespEx
   ANR9999D Thread<154108>  0x00000001005b2ac0 HandleNodeSession
   ANR9999D Thread<154108>  0x00000001005a5284  smExecuteSession
   ANR9999D Thread<154108>  0x000000010095dc90  psSessionThread
   ANR9999D Thread<154108>  0x000000010000cb40 StartThread
  
  2:
  SHOW AFFINITYCLUSTER command returns orphaned affid like:
  
  Affinity Cluster 65 created 01/14/15 14:55:11, last used
  01/14/15 14:55:11
   Session Count: 1 Sess Remaining: 0
   masterSend: 0   masterRecv: 0
   masterBack: 0   masterBackR: 0
   masterArch: 0   masterArchR: 0
   masterFailedArchObj  : 0
   masterFailedArchObjR : 0
   masterFailedBackObj  : 0
   masterFailedBackObjR : 0
   masterIdleWaitTime   : 0
   masterCommWaitTime   : 0
   masterMediaWaitTime  : 0
   masterThreadCount    : 1
  Sessions using this cluster:
  
  The affinity cluster id 65 shows "Sessions using this cluster:"
  is NULL
  .
  
  Platform Version affected:
  
  Tivoli Storage Manager Server all versions on all platforms
  using proxy operation
  .
  
  Additional KeyWords:
  AFFINITYCLUSTER affid proxy
  

Local fix

• Recycle Tivoli Storage Manager server instance as frequent as
  possible to release the leaked/orphaned affinity cluster ID.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users Affected:                                              *
  * All Tivoli Storage Manager server users.                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 7.1.3. Note that this is      *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R71A PSY

     UP

• R71H PSY

     UP

• R71L PSY

     UP

• R71S PSY

     UP

• R71W PSY

     UP