IT06803: 7.1 WINDOWS CLIENT CRASHES DURING BACKUP DUE TO PRESENCE OF INCOMPATIBLE HSM CLIENT

IBM Spectrum Protectâ„¢ Client 7.1.3 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• The 7.1 Windows Backup-Archive client will crash during backup
  if an incompatible Windows HSM client is installed on the
  system.  Note that HSM doesn't have to be configured and in use,
  just having the Windows HSM client installed is adequate to
  experience the crash.
  The Tivoli Storage Manager V7.1 Windows Backup-Archive client
  needs to be at the same version, release, and fix pack level (or
  higher fix pack level) as the HSM for Windows client.
  Stack from the .dmp file:
  dsmc!psGetNextTapeMigrFile+0x9d
  dsmc!psHSMBackMigr+0x60
  dsmc!baIncremental+0xa98
  dsmc!baProcessRequest+0xd0b
  dsmc!baRequestHandler+0x634
  dsmc!DccTxnProducer::HandleQueue+0x240
  dsmc!DccTxnProducer::Run+0x48b
  dsmc!DccTxnProducer::DoThread+0xb8
  dsmc!startThread2+0x81
  dsmc!startThread+0x9
  msvcr110!beginthreadex+0x107
  msvcr110!endthreadex+0x192
  kernel32!BaseThreadInitThunk+0xd
  ntdll!RtlUserThreadStart+0x1d
  
  Initial Impact:
  
  Tivoli Storage Manager Versions Affected: 7.1
  

Local fix

• Uninstall the Windows HSM client if it is not in use, install a
  compatible level of the Windows HSM client if HSM is in use.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Tivoli Storage Manager backup-archive        *
  *                 client for Windows versions                  *
  *                 7.1.0 - 7.1.1                                *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in versions later than 7.1.2.                *
  *                 Note that this is subject to change at the   *
  *                 discretion of IBM.                           *
  ****************************************************************
  

Problem conclusion

• The problem has been fixed. An error message will be issued
  during backup/restore process if an incompatible HSM for Windows
  client is used.
  

Temporary fix

• see local fix
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

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