IT06747: ANS3112E AND ANS3101E RC 6807 ANS3174E RC 6841 WHEN PERFORMING MOUNT VIA VE GUI

IBM Spectrum Protectâ„¢ Client 7.1.3 Downloads and READMEs

APAR status

• Closed as fixed if next.

Error description

• When performing a mount using the TSM for VE GUI interface, the
  following errors may be experienced:
  ERROR ANS3112E Windows Virtual Disk Service is not able to
  detect all new devices.
  ERROR ANS3101E The mount operation for virtual machine
  'tsmtestvm1.tsmtest.local' failed with rc = 6807
  ERROR ANS3174E (RC6841) The VM mount failed.
  The Recovery Agent log will show:
  AFS::TSM_ReadFile: Error on DSM_GetData 9: ANS1309I (RC9)    The
  requested data is offline.
  Currently, the Vmstoragetype option is documented under "Tivoli
  Storage Manager 7.1.1"->"Clients"->"Backup-archive client
  options and commands"->"Processing options"->"Client options
  reference"->"Vmstoragetype"
  http://www-01.ibm.com/support/knowledgecenter/SSGSG7_7.1.1/com.i
  bm.itsm.client.doc/r_opt_vmstoragetype.html
  This option also needs to be documented in the Data Protection
  for VMware User's Guide under the section pertaining to mounting
  volumes via the Web GUI inteface.
  Restoring a file from a virtual machine backup
  http://www-01.ibm.com/support/knowledgecenter/api/content/SS8TDQ
  _7.1.1/com.ibm.itsm.ve.doc/t_ve_res_filemountgui.html?locale=en
  Tivoli Storage Manager Versions Affected: 7.1.1
  
  Additional Keywords: Mount fail TSM4VE vmware
  

Local fix

• Set 'VMSTORAGEType tape' in the option file of Windows Mount
  Proxy node.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Tivoli Storage Manager for Virtual Environments versions 6.4 *
  * and 7.1 running on all Microsoft Windows and Linux x86_64    *
  * platforms                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Tivoli Storage    *
  * Manager Client on Windows x64 and Linux x86_64  in levels    *
  * 7.1.3                                                        *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  *
  

Problem conclusion

Temporary fix

Comments

• Correct the messages to instruct user next steps.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R71W PSY

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