IT06024: HWNPM4303E AN AGENT API CALL (SVQUERYCLOCK) FAILED WHILE ATTEMPTING TO RETRIEVE PERFORMANCE DATA FOR THE DEVICE.

Tivoli Storage Productivity Center Refresh Pack 5
Refresh Pack 5.2.5 (March 2015) for Tivoli Storage Productivity Center
Fix Pack 5.2.5.1 (April 2015) for Tivoli Storage Productivity Center
Refresh Pack 5.2.6 (June 2015) for Tivoli Storage Productivity Center
Refresh Pack 5.2.7 (August 2015) for Tivoli Storage Productivity Center
IBM Spectrum Control V5.2.8 (December 2015)
IBM Spectrum Control V5.2.9 (February 2016)
IBM Spectrum Control V5.2.10 (May 2016)
IBM Spectrum Control V5.2.10.1 (July 2016)
IBM Spectrum Control V5.2.11 (August 2016)
IBM Spectrum Control V5.2.12 (November 2016)
IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)
Fix Pack 5.2.7.1 (February 2016) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• An error occurs while collecting performance data from
  SVC / V7000 from TPC 5.* after upgrade to firmware
  7.3.0.8 (v7.2.0.6  worked )
  
  Error Messages:
  HWNPM2133W (HWNPM2132W)  Performance data could not be collected
  for device V7* (xxxxxxxxxxxxxxxxxxxxx) due to an unknown error.
  The current  samples are skipped.
  .
  .
  (HWNPM4303E An agent API call (svqueryclock) failed while
  attempting to retrieve performance data for the device.)
  
  The problem is in the time zone format AEST, which is not
  recognized by Java and is not added to out 'extra' list.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * TPC 5.2.x customers that have the SVC subsystem set to AEST  *
  * time zone.                                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Performance monitor on a SVC that has AEST time zone set     *
  * does not work. Errors during performance monitor are:        *
  * HWNPM2133W Performance data could not be collected for       *
  * device <SVC_NAME> due to an unknown error. The current       *
  * samples are skipped.                                         *
  *                                                              *
  *   ExternalPmProcessMgr            hasEpCompletedOk           *
  * DEBUG_MIN   The external process for <SVC_name> failed.      *
  * (status=FAILED, progress=-1)                                 *
  * 2014-12-03 11:30:17.383+1000  CollThread6                    *
  * CollectorThread                 processCollection            *
  * FATAL       Data collection failed on <SVC_Name>.            *
  *   com.ibm.tpc.perf.counter.DeviceOpFailedException:          *
  * HWNPM4303E An agent API call (svqueryclock) failed while     *
  * attempting to retrieve performance data for the device.      *
  *     at                                                       *
  * com.ibm.tpc.perf.counter.CounterDataServiceSvcNapi.pollForCo *
  * unterData(CounterDataServiceSvcNapi.java:1079)               *
  *     at                                                       *
  * com.ibm.tpc.perf.base.CollLogic.collectData(CollLogic.java:1 *
  * 592)                                                         *
  *     at                                                       *
  * com.ibm.tpc.perf.base.CollLogic.performSamplePass(CollLogic. *
  * java:1419)                                                   *
  *     at                                                       *
  * com.ibm.tpc.perf.base.CollectorThread.recoverableRun(Collect *
  * orThread.java:1645)                                          *
  *     at com.ibm.tpc.perf.base.PmThread.run(PmThread.java:390) *
  * Caused by: com.ibm.tpc.perf.pdc.PdcAgentException: The SVC   *
  * clock setting is in an unrecognized format: "Wed Dec  3      *
  * 12:30:16 AEDT 2014". (method: svqueryclock)                  *
  *     at                                                       *
  * com.ibm.tpc.perf.pdc.StatsCollectorSvcNi.queryDateTimeInfo(S *
  * tatsCollectorSvcNi.java:1855)                                *
  *     at                                                       *
  * com.ibm.tpc.perf.pdc.StatsCollectorSvcNi.collectData(StatsCo *
  * llectorSvcNi.java:444)                                       *
  *     at                                                       *
  * com.ibm.tpc.ep.base.EPLauncherPm$PdcThread.run(EPLauncherPm. *
  * java:641)                                                    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available.                        *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | refresh pack | 5.2-TIV-TPC-RP0005 - target March 2015
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs or fix packs do not
  represent a formal commitment by IBM. The dates are subject to
  change without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DISK
  

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels