IT05675: CLIENT CRASH IN "RESTORE VERIFYVMIFSNAP" COMMAND ON PARTIALLY REPLICATED DATA

IBM Tivoli Storage Manager (TSM) Client 7.1.2 Downloads and READMEs
IBM Tivoli Storage Manager Client 6.4.3 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• The Client might crash when executing the RESTORE VERIFYVMIFSNAP
  command on an Incremental Forever (IFFULL or IFINCR) backup
  image. The symptom can be seen if the backup image is replicated
   to a Tivoli Storage Manager target server and if the
  replication process has not yet copied the complete backup image
   group data from the source server.
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager Client 6.4 and 7.1 on Windows and Linux
  
  Customer/L2 Diagnostics (If Applicable)
  
  The crash information will look like this :
  
  ... dsmc.exe!VerifyAllBitmapCtlAreInJobGroup(LinkedList_t *
  bitmapCtlListp, LinkedList_t * ctlQryRespListp) Line 15853 C++
  ... dsmc.exe!vmTestIfSnapDisk(vmRestoreData_t * vmRestoreDataP,
  vmDiskRestoreData_t * vmDiskRestoreP) Line 430 C++
  ... dsmc.exe!vmVddkOptTestIfVMSnap(RestoreSpec_t * restSpecP,
  vmRestoreData_t * vmRestoreDataP) Line 678 C++
  ... dsmc.exe!vmVMwareVddkRestoreVM(void * restObject,
  RestoreSpec_t * restSpecP, vmAPISendData * apiDataMoverP) Line
  1404 C++
  ... dsmc.exe!vmVMwareRestoreVM(void * restObject, RestoreSpec_t
  * restSpecP) Line 3823 C++
  ... dsmc.exe!DoVMRestore(void * restObject, RestoreSpec_t *
  restSpecP) Line 3863 C++
  ... dsmc.exe!DccRestoreConsumer::ProcessRequest(void *
  restObject, RestoreSpec_t * restoreSpecP, int bEndRequest, int
  finishRc, long numSpecs) Line 1996 C++
  ... dsmc.exe!DccRestoreConsumer::HandleQueue() Line 1199 C++
  ... dsmc.exe!DccRestoreConsumer::Run(void * argP) Line 883 C++
  ... dsmc.exe!startThread2(Threadstart * startInfoP) Line
  1551 C++
  ... dsmc.exe!startThread(Threadstart * startInfoP) Line 1512 C++
  ... msvcr110.dll!_callthreadstartex() Line 354 C
  ... msvcr110.dll!_threadstartex(void * ptd) Line 332 C
  
  Initial Impact: Medium
  
  Additional Keywords: repl replication restore verifyvmifsnap
  

Local fix

• Ensure replication completes successfully
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Backup-archive client versions 6.4 and 7.1 on Microsoft      *
  * Windows and Linux platforms.                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 6.4.3 and 7.1.2.             *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• The problem has been fixed and no longer occurs.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DSMAGENT
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

     UP

• R71L PSY

     UP

• R64W PSY

     UP

• R64L PSY

     UP