IT05586: PROBES REMAIN IN RUNNING STATE AFTER THE DEVICE SERVER HANG AND RECOVERED

Tivoli Storage Productivity Center Refresh Pack 5
Refresh Pack 5.2.5 (March 2015) for Tivoli Storage Productivity Center
Fix Pack 5.2.5.1 (April 2015) for Tivoli Storage Productivity Center
Refresh Pack 5.2.6 (June 2015) for Tivoli Storage Productivity Center
Refresh Pack 5.2.7 (August 2015) for Tivoli Storage Productivity Center
IBM Spectrum Control V5.2.8 (December 2015)
IBM Spectrum Control V5.2.9 (February 2016)
IBM Spectrum Control V5.2.10 (May 2016)
IBM Spectrum Control V5.2.10.1 (July 2016)
IBM Spectrum Control V5.2.11 (August 2016)
IBM Spectrum Control V5.2.12 (November 2016)
IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)
Fix Pack 5.2.7.1 (February 2016) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• The probes are no longer running, but cannot be restarted with
  the "start probe" option. They are probably stuck until the next
   schedule probe is started.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * TPC 5.2.0 users who have unexpectedly interrupted the TPC    *
  * device server while it was running probes.                   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available.  If this occurs, stop  *
  * and restart both device and data servers to recover from a   *
  * hang condition.                                              *
  ****************************************************************
  

Problem conclusion

• If something unexpected, like a hang, occurs, restarting both
  the TPC data and device servers should allow these probes to
  move from running state to failed and for new probes to start.
  
  The fix for this APAR is targeted for the following maintenance
  package:
  
  | refresh pack | 5.2-TIV-TPC-RP0001 - February 2014
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs do not represent a
  formal commitment by IBM. The dates are subject to change
  without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• PROBE
  

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels