IT05494: RESTORE VM FAILS WHEN RESTORING TO A DATACENTER THAT RESIDES IN A FOLDER WITH THE SAME NAME,

IBM Tivoli Storage Manager (TSM) Client 7.1.2 Downloads and READMEs
IBM Tivoli Storage Manager Client 6.4.3 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• When running restore vm to a datacenter that resides in a folder
  with the same name,
  .
  The restore can fail with the following errors:
  .
  Dsmerror.log will show:
  .
   VMware vStorage API error for virtual machine TsmVm1'.
  TSM function name : __ns2__RetrievePropertiesEx
  TSM file          : vmvisdk.cpp 3242
  API return code   : 12
  API error message : SOAP 1.1 fault: "":ServerFaultCode[no
  subcode]
  .
  ANS5250E An unexpected error was encountered.
     TSM function name : vmCreateNewVmMachine
     TSM function      : Can not create virtual machine
     TSM return code   : 4389
     TSM file          : ..\..\common\vm\vmcommonrestvddk.cpp
  (838)
     .
  Trace will show the following error:
  .
  08/05vmvisdk.cpp  (6410): visdkGetMoRefTypeMoRefProp: moRefRetPP
  is NULL for 'vmFolder'
  08/05..\..\common\vm\visdkdevices.cpp(5705):
  visdkCreateVmWithDeviceOptions:
  no 'vm folder' was found!
  .
  The root cause is that Tivoli Storage Manager incorrectly
  processes datacenter inventory path, when folder has the
  same name as datacenter.
  
  Tivoli Storage Manager Versions Affected: 6.2,6.3,6.4,7.1
  
  Customer/L2 Diagnostics (If Applicable)  None
  
  Initial Impact: Low|Medium|High              Medium
  
  Additional Keywords: vmware restore vm virtual environments
  

Local fix

• Work-around is to use the -datastore option with the full path.
  For example: -datastore="folder_name/datacenter_name"
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Tivoli Storage Manager for Virtual Environments versions 6.4 *
  * and 7.1 running on all Microsoft Windows and Linux x86_64    *
  * platforms                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Tivoli Storage    *
  * Manager Client on Windows and Linux x86_64  in levels 6.4.3  *
  * and 7.1.2                                                    *
  * Note 1: The Tivoli Storage Manager (TSM) Client is a         *
  * prerequisite to using the Data Protection for VMware. In     *
  * Data Protection for VMware environments, the TSM Client is   *
  * also known as the data mover.                                *
  * Note 2: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• The problem has been fixed and no longer occurs.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmagent
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R64W PSY

     UP

• R64L PSY

     UP

• R71W PSY

     UP

• R71L PSY

     UP