IT05487: TPC SRA SCANS MAY CRASH AND GENERATE CRASH DUMP.

Tivoli Storage Productivity Center Refresh Pack 5
Refresh Pack 5.2.5 (March 2015) for Tivoli Storage Productivity Center
Fix Pack 5.2.5.1 (April 2015) for Tivoli Storage Productivity Center
Refresh Pack 5.2.6 (June 2015) for Tivoli Storage Productivity Center
Refresh Pack 5.2.7 (August 2015) for Tivoli Storage Productivity Center
IBM Spectrum Control V5.2.8 (December 2015)
IBM Spectrum Control V5.2.9 (February 2016)
IBM Spectrum Control V5.2.10 (May 2016)
IBM Spectrum Control V5.2.10.1 (July 2016)
IBM Spectrum Control V5.2.11 (August 2016)
IBM Spectrum Control V5.2.12 (November 2016)
IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)
Fix Pack 5.2.7.1 (February 2016) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• SRA scan crashes. A file scancrash.dmp and scancrash.log are
  created in agent/bin directory.
  The Scan code wrongly tries to free more than once some memory
  pointers.
  
  Analyzing the dmp file with WinDBG reveals following info:
  
  FAULTING_SOURCE_FILE:  data\c\nativeagent\scan\custatresults.cpp
  FAULTING_SOURCE_LINE_NUMBER:  104
  SYMBOL_STACK_INDEX:  0
  SYMBOL_NAME:  scan!CuStatResults::~CuStatResults+102
  
  0012f448 00418362 ntdll!KiUserExceptionDispatcher+0xf
  0012f780 00418468 Scan!CuStatResults::~CuStatResults+0x102
  0012f788 0046acfb Scan!CuStatResults::`scalar deleting
  destructor'+0x8
  0012f7c8 0046ad88 Scan!ResultsByFS::~ResultsByFS+0x15b
  0012f7d0 0042f7b2 Scan!ResultsByFS::`scalar deleting
  destructor'+0x8
  0012f7fc 00430728 Scan!FilesystemScan::FSRef::~FSRef+0x72
  0012f804 0043d14c Scan!FilesystemScan::FSRef::`scalar deleting
  destructor'+0x8
  0012fac8 00425350 Scan!FilesystemScan::doScan+0x290c
  0012ff18 004259a7 Scan!ExecScan::startScan+0x1150
  0012ff40 0050e3b0 Scan!main+0x77
  0012ff88 76edd0e9 Scan!__tmainCRTStartup+0xfb
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * TPC 5.2.x users using SRA scan functionality.                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Descritpion.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available.                        *
  ****************************************************************
  

Problem conclusion

• SRA code provoking the scan dump has been fixed.  The fix for
  this APAR is targeted for the following maintenance package:
  
  | fix pack | 5.1.1-TIV-TPC-FP0006
  | refresh pack | 5.2-TIV-TPC-RP0005 - target March 2015
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs or fix packs do not
  represent a formal commitment by IBM. The dates are subject to
  change without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

  IT05172

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• SRA
  

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels