IT05263: TPC PROBE FAILS WITH ERROR HWNPM2050E FAILED TO GET THE LATEST CONFIGURATION DATA FOR DEVICE XXXXXX WHEN THERE IS NO HBA.

Tivoli Storage Productivity Center Refresh Pack 5
Refresh Pack 5.2.5 (March 2015) for Tivoli Storage Productivity Center
Fix Pack 5.2.5.1 (April 2015) for Tivoli Storage Productivity Center
Refresh Pack 5.2.6 (June 2015) for Tivoli Storage Productivity Center
Refresh Pack 5.2.7 (August 2015) for Tivoli Storage Productivity Center
IBM Spectrum Control V5.2.8 (December 2015)
IBM Spectrum Control V5.2.9 (February 2016)
IBM Spectrum Control V5.2.10 (May 2016)
IBM Spectrum Control V5.2.10.1 (July 2016)
IBM Spectrum Control V5.2.11 (August 2016)
IBM Spectrum Control V5.2.12 (November 2016)
IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)
Fix Pack 5.2.7.1 (February 2016) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• TPC probe jobs fail when there is no HBA in the storage
  subsystem.
  
  In the tracePerfMgr.log:
  ========================
  2014-10-29 09:07:00.212+0100  CollThread14
  ConfigDataServiceTpc            getPortConfig
  ENTRY       parm 1 = DeviceId=DeviceId@407dc (Snap=1008, Type=4,
   Key=2012, Name=000000C123456789, Nick=Storwize
  V3700-2072-XXXXXXXXXXX-IBM)
  
  2014-10-29 09:07:00.228+0100  CollThread14
  ConfigDataServiceTpc            getPortConfig
  EXIT        return value = 0 Ports.
  
  2014-10-29 09:07:00.290+0100  CollThread14     CollLogicSvc
  updateConfigData                DEBUG_MIN   Unable to retrieve
  subsystem port configuration data for Storwize
  V3700-2072-XXXXXXXXXXX-IBM (000000C123456789).
  2014-10-29 09:07:00.290+0100  CollThread14     CollectorThread
  activateCollection              DEBUG_MIN   Unable to retrieve
  config data for Storwize V3700-2072-XXXXXXXXXXX-IBM
  (000000C123456789).
    com.ibm.tpc.common.api.TPCServerException: HWNPM2050E Failed
  to get the latest configuration data for device Storwize
  V3700-2072-XXXXXXXXXXX-IBM (000000C123456789).
   at
  com.ibm.tpc.perf.base.CollLogicSvc.updateConfigData(CollLogicSvc
  .java:378)
   at
  com.ibm.tpc.perf.base.CollectorThread.activateCollection(Collect
  orThread.java:2093)
   at
  com.ibm.tpc.perf.base.CollectorThread.recoverableRun(CollectorTh
  read.java:1467)
   at com.ibm.tpc.perf.base.PmThread.run(PmThread.java:390)
  2014-10-29 09:07:00.290+0100  CollThread14     CollectorThread
  deactivate                      DEBUG_MIN   Ending monitor for
  Storwize V3700-2072-XXXXXXXXXXX-IBM (000000C123456789), reason:
  monitor startup failed.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * TPC 5.2.x users running performance monitor on SVC and       *
  * Storwize that do not have FC Ports but only iSCSI ports      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Performance monitor fails for SVC or Storwize subsystems     *
  * that do not have FC ports with errors:                       *
  * HWNPM2111E The performance monitor for device <Device_name>  *
  * failed because of errors retrieving the latest configuration *
  * data for the device.                                         *
  *                                                              *
  *     CollLogicSvc                    updateConfigData         *
  * DEBUG_MIN   Unable to retrieve subsystem port configuration  *
  * data for <Device_Name>.                                      *
  *   CollThread14     CollectorThread                           *
  * activateCollection              DEBUG_MIN   Unable to        *
  * retrieve config data for <Device_Name>.                      *
  *   com.ibm.tpc.common.api.TPCServerException: HWNPM2050E      *
  * Failed to get the latest configuration data for device       *
  * <Device_Name>.                                               *
  * at                                                           *
  * com.ibm.tpc.perf.base.CollLogicSvc.updateConfigData(CollLogi *
  * cSvc.java:378)                                               *
  * at                                                           *
  * com.ibm.tpc.perf.base.CollectorThread.activateCollection(Col *
  * lectorThread.java:2093)                                      *
  * at                                                           *
  * com.ibm.tpc.perf.base.CollectorThread.recoverableRun(Collect *
  * orThread.java:1467)                                          *
  * at com.ibm.tpc.perf.base.PmThread.run(PmThread.java:390)     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available.                        *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | refresh pack | 5.2-TIV-TPC-RP0005 - target March 2015
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs or fix packs do not
  represent a formal commitment by IBM. The dates are subject to
  change without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DISK
  

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels