IT04959: CLIENT CRASH ON PARALLEL 'BACKUP VM' JOB

IBM Tivoli Storage Manager (TSM) Client 7.1.2 Downloads and READMEs
IBM Tivoli Storage Manager Client 6.4.3 Downloads and READMEs
IBM Tivoli Storage Manager (TSM) client 6.3.2.x interim fix downloads - EOL

APAR status

• Closed as program error.

Error description

• In rare cases, the Tivoli Storage Manager Client might crash
  while performing multiple parallel VMware guests backups because
  of an incorrect communication error handling.
  
  Tivoli Storage Manager Versions Affected:
  All supported version of the Tivoli Storage Manager Client on
  Linux and Windows platforms
  
  Customer/L2 Diagnostics (If Applicable)
  
  The call stack (here on Windows) will look as follows :
  
  tsmapi64.dll!cuGetPSQryResp(Sess_o * sessP, char * * psDataP,
  unsigned short * psDataLenP)
  tsmapi64.dll!psqSendQuery(policyObject_t * polP, Sess_o *
  sessP, const wchar_t * node)
  tsmapi64.dll!CheckSession(Sess_o * sessP, sessLoadPolicy_t
  bPolicyLoad)
  tsmapi64.dll!ApiInitEx(unsigned long * dsmHandleP,
  tsmInitExIn_t * initInP, tsmInitExOut_t * initOutP, int bUseExt)
  tsmapi64.dll!dsmInitEx(unsigned long * dsmHandleP,
  dsmInitExIn_t * dsmInitExInP, dsmInitExOut_t * dsmInitExOutP)
  
  Initial Impact: Medium
  
  Additional Keywords: crash hang backup VM communication
  

Local fix

• Try to reduce the amount of concurrent VM backups
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All backup-archive client versions 4, 5, 6.1, 6.2, 6.3, 6.4  *
  * and 7.1 on all platforms.                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 6.3.2.4, 6.4.3 and 7.1.2.    *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  *
  

Problem conclusion

• The problem has been fixed and no longer occurs.
  

Temporary fix

• 6.3.2.4 Windows interim fix clients
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsm      dsmc     dsmagent dsmsvc
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

     UP

• R71M PSY

     UP

• R71S PSY

     UP

• R71L PSY

     UP

• R71H PSY

     UP

• R71A PSY

     UP

• R64W PSY

     UP

• R64M PSY

     UP

• R64S PSY

     UP

• R64L PSY

     UP

• R64H PSY

     UP

• R64A PSY

     UP

• R63W PSY

     UP

• R63M PSY

     UP

• R63S PSY

     UP

• R63L PSY

     UP

• R63H PSY

     UP

• R63A PSY

     UP