IT04867: ERROR WHEN INSTALLING WMQ FIXPACK 8.0.0.1 ON WINDOWS 2012 R2 : WINDOWS DLL FAILED TO LOAD

APAR status

• Closed as program error.

Error description

• When attempting to install WMQ FixPack 8.0.0.1 on a Windows
  2012 system, the following error is generated:
  .
  Flexeraawm$aaa: Windows DLL failed to load
   at Flexeraawm.af(Unknown Source)
   at Flexeraawm.aa(Unknown Source)
   at com.zerog.ia.installer.LifeCycleManager.init
   (Unknown Source)
   at com.zerog.ia.installer.LifeCycleManager.executeApplication
   (UnknownSource)
   at com.zerog.ia.installer.Main.main(Unknown Source)
   at sun.reflect.NativeMethodAccessorImpl.invoke0
   (Native Method)
   at sun.reflect.NativeMethodAccessorImpl.invoke
   (NativeMethodAccessorImpl.java:94)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke
   (DelegatingMethodAccessorImpl.java:55)
   at java.lang.reflect.Method.invoke(Method.java:619)
   at com.zerog.lax.LAX.launch(Unknown Source)
   at com.zerog.lax.LAX.main(Unknown Source)
  
   The same issue is seen with SupportPac MS0T: IBM WebSphere MQ
  Explorer, and when installing either package on Windows 8.1
  

Local fix

• Run the FixPack loader program (WS-MQ-8.0.0-FP0001.exe) in
  compatibility mode (compatible with Windows 7 or 8) as
  follows:
  1. Display the directory to which the package has been
   unpacked in Windows Explorer,
  2. Right click on the WS-MQ-8.0.0-FP0001 icon and select
   properties and then the Compatibility tab
  3. Select "Run this program in compatibility mode for"
   and "Windows 8" in the drop down box.
  
  Similarly, set compatibility mode on Setup.exe when installing
  SupportPac MS0T.
  

Problem summary

• ****************************************************************
  USERS AFFECTED:
  Users installing WebSphere MQ V8.0 Fix Pack 8.0.0.1 or
  SupportPac MS0T at 8.0.0.1 level, on Windows Server 2012 R2 or
  Windows 8.1 systems
  
  
  Platforms affected:
  Windows
  
  ****************************************************************
  PROBLEM DESCRIPTION:
  The install fails due to an incompatibility between the
  installer code and Windows Server 2012 R2 or Windows 8.1
  

Problem conclusion

• The installer has been changed to resolve the incompatibility.
  This will only be made available in the targeted fix pack. For
  8.0.0.1 the documented workaround should be used.
  
  ---------------------------------------------------------------
  The fix is targeted for delivery in the following PTFs:
  
  Version    Maintenance Level
  v8.0       8.0.0.2
  
  The latest available maintenance can be obtained from
  'WebSphere MQ Recommended Fixes'
  http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006037
  
  If the maintenance level is not yet available information on
  its planned availability can be found in 'WebSphere MQ
  Planned Maintenance Release Dates'
  http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006309
  ---------------------------------------------------------------
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WMQ BASE MULTIP

• Fixed component ID

  5724H7251

Applicable component levels

• R800 PSY

     UP