Direct links to fixes
Tivoli Storage Productivity Center Refresh Pack 5
Refresh Pack 5.2.5 (March 2015) for Tivoli Storage Productivity Center
Fix Pack 5.2.5.1 (April 2015) for Tivoli Storage Productivity Center
Refresh Pack 5.2.6 (June 2015) for Tivoli Storage Productivity Center
Refresh Pack 5.2.7 (August 2015) for Tivoli Storage Productivity Center
IBM Spectrum Control V5.2.8 (December 2015)
IBM Spectrum Control V5.2.9 (February 2016)
IBM Spectrum Control V5.2.10 (May 2016)
IBM Spectrum Control V5.2.10.1 (July 2016)
IBM Spectrum Control V5.2.11 (August 2016)
IBM Spectrum Control V5.2.12 (November 2016)
IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)
Fix Pack 5.2.7.1 (February 2016) for Tivoli Storage Productivity Center
APAR status
Closed as program error.
Error description
The problem is caused by duplicates in table T_STAT_DISK_HIST. Errors found in web logs, in tpctrace log. Caused by: <openjpa-2.2.1-r422266:1396819 fatal general error> org.apache.openjpa.persistence.PersistenceException: DB2 SQL Error: SQLCODE=-811, SQLSTATE=21000, SQLERRMC=null, DRIVER=3.65.77 {prepstmnt 160536899 SELECT COMPUTER_ID, SUM(CAPACITY) * 512 AS TOTAL_DISK_SPACE, SUM(CAPACITY - FREE_SPACE) * 512 AS USED_DISK_SPACE, SUM(FREE_SPACE) * 512 AS FREE_DISK_SPACE FROM (SELECT DISTINCT HOST.HOST_NAME AS NAME, HOST.COMPUTER_ID AS COMPUTER_ID, PHYSICAL_VOLUME.PHYSICAL_VOLUME_ID, CASE WHEN (SELECT T_STAT_DISK_HIST.CAPACITY FROM T_STAT_DISK_HIST WHERE STATISTIC_TYPE = '3' AND PHYSICAL_VOLUME.PHYSICAL_VOLUME_ID = T_STAT_DISK_HIST.DISK_ID) > 0 THEN (SELECT T_STAT_DISK_HIST.CAPACITY FROM T_STAT_DISK_HIST WHERE STATISTIC_TYPE = '3' ............................ 2014-09-17 13:30:33.012-05:00 -9187951010108882458 com.ibm.tpc.gui.rest.curi.RestRequest handleException com.ibm.usmi.console.navigator.model.NavException: (BPCUI0000E) An internal error has occurred: {0}.: nested exception is: com.ibm.tpc.internal.api.TPCInternalAPIException: BPCUI0000E at com.ibm.tpc.internal.api.ExceptionConverter.handleSpecialExcepti onCases(ExceptionConverter.java:273) at com.ibm.tpc.internal.api.ExceptionConverter.createTPCInternalAPI Exception(ExceptionConverter.java:140) at com.ibm.tpc.internal.api.services.impl.ServerStorageSpace.ssDisk Space(ServerStorageSpace.java:177) at com.ibm.tpc.internal.api.services.impl.ServerDetails.getServers( ServerDetails.java:55) at com.ibm.tpc.internal.api.services.impl.ServerManagerServiceImpl. getServers(ServerManagerServiceImpl.java:435) at com.ibm.tpc.gui.curi.collections.server.ManagedServerCollection. getServerBeans(ManagedServerCollection.java:374) at com.ibm.tpc.gui.curi.collections.server.ManagedServerCollection. queryBackEnd(ManagedServerCollection.java:175) at com.ibm.tpc.gui.curi.collections.AbstractCollection$2.run(Abstra ctCollection.java:132) To confirm this issue, perform the following query: select disk_id, count(*) from T_STAT_DISK_HIST where STATISTIC_TYPE = '3' group by disk_id having count(*) > 1
Local fix
Apply fix pack or call IBM support for patch.
Problem summary
**************************************************************** * USERS AFFECTED: * * Servers and Hypervisors panels are not loading in TPC 5.2.x. * * Instead, a message is displayed: An internal error has * * occurred: {0} * **************************************************************** * PROBLEM DESCRIPTION: * * Servers and Hypervisors panels are not loading. Instead, a * * message is displayed: An internal error has occurred: {0} * * * * The problem is caused by duplicated entries in table * * T_STAT_DISK_HIST for most recent daily entry (3) * * * * Error found in tpctrace from web logs: * * Caused by: <openjpa-2.2.1-r422266:1396819 fatal general * * error> org.apache.openjpa.persistence.PersistenceException: * * DB2 SQL Error: SQLCODE=-811, SQLSTATE=21000, SQLERRMC=null, * * DRIVER=3.65.77 {prepstmnt 160536899 * * SELECT COMPUTER_ID, SUM(CAPACITY) * 512 AS TOTAL_DISK_SPACE, * * SUM(CAPACITY - * * FREE_SPACE) * 512 AS USED_DISK_SPACE, * * SUM(FREE_SPACE) * 512 AS * * FREE_DISK_SPACE * * FROM (SELECT DISTINCT HOST.HOST_NAME AS NAME, * * HOST.COMPUTER_ID AS COMPUTER_ID, * * PHYSICAL_VOLUME.PHYSICAL_VOLUME_ID, CASE WHEN * * (SELECT * * T_STAT_DISK_HIST.CAPACITY FROM T_STAT_DISK_HIST * * WHERE STATISTIC_TYPE = '3' AND * * PHYSICAL_VOLUME.PHYSICAL_VOLUME_ID = * * T_STAT_DISK_HIST.DISK_ID) > 0 THEN (SELECT * * T_STAT_DISK_HIST.CAPACITY * * FROM T_STAT_DISK_HIST WHERE STATISTIC_TYPE = '3' * * ............................ * * * * 2014-09-17 13:30:33.012-05:00 -9187951010108882458 * * com.ibm.tpc.gui.rest.curi.RestRequest handleException * * com.ibm.usmi.console.navigator.model.NavException: * * (BPCUI0000E) An internal error has occurred: {0}.: nested * * exception is: * * com.ibm.tpc.internal.api.TPCInternalAPIException: * * BPCUI0000E * * at * * com.ibm.tpc.internal.api.ExceptionConverter.handleSpecialExc * * eptionCases(ExceptionConverter.java:273) * * at * * com.ibm.tpc.internal.api.ExceptionConverter.createTPCInterna * * lAPIException(ExceptionConverter.java:140) * * at * * com.ibm.tpc.internal.api.services.impl.ServerStorageSpace.ss * * DiskSpace(ServerStorageSpace.java:177) * * at * * com.ibm.tpc.internal.api.services.impl.ServerDetails.getServ * * ers(ServerDetails.java:55) * * at * * com.ibm.tpc.internal.api.services.impl.ServerManagerServiceI * * mpl.getServers(ServerManagerServiceImpl.java:435) * * at * * com.ibm.tpc.gui.curi.collections.server.ManagedServerCollect * * ion.getServerBeans(ManagedServerCollection.java:374) * * at * * com.ibm.tpc.gui.curi.collections.server.ManagedServerCollect * * ion.queryBackEnd(ManagedServerCollection.java:175) * * at * * com.ibm.tpc.gui.curi.collections.AbstractCollection$2.run(Ab * * stractCollection.java:132) * **************************************************************** * RECOMMENDATION: * * Apply fix maintenance when available. * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following maintenance package: | refresh pack | 5.2-TIV-TPC-RP0005 - target March 2015 http://www-01.ibm.com/support/docview.wss?&uid=swg21320822 The target dates for future refresh packs or fix packs do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT04704
Reported component name
TPC
Reported component ID
5608TPC00
Reported release
523
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2014-10-02
Closed date
2014-12-01
Last modified date
2014-12-01
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
WebGUI
Fix information
Fixed component name
TPC
Fixed component ID
5608TPC00
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSWFB4","label":"IBM Spectrum Control Standard Edition"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"523","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
05 October 2023