Fixes are available
APAR status
Closed as program error.
Error description
The following messages might be seen in the dsmerror.log : (example on a Windows host where <x> is the protected disk OS assigned drive letter) ANS1228E Sending of object '\\<hostname>\<x>$' failed. ANS1019E The volume could not be opened. ANS1813E Image Backup processing of '\\<hostname>\<x>$' finished with failures. when the indicated disk is protected with a WORM functionality by a 3rd party software. For example the issue has been observed for disks protected by GrauData FileLock software. Tivoli Storage Manager Versions Affected: All supported versions of the Tivoli Storage Manager Client on Windows Customer/L2 Diagnostics (If Applicable) A service trace will display : psGetNonUncName(2461): Name to work with vol: \\<hostname>\<x>$ psGetNonUncName(2519): vol: \\<hostname>\<x>$, name: <x>: psOpen(1524): Error returned from CreateFile() path = '\\.\<x>:' :rc = 5 psGetVolAttr(2024): psGetLvAttrib() failed. rc = 4163 PrepareSend(): Error from psGetVolAttr 4163. Terminating image Initial Impact: Medium Additional Keywords: zztsm denied lock write protected access
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: Backup-archive client versions 5.1, 5.2, * * 5.3, 5.4, 5.5, 6.1, 6.2, 6.3, 6.4 and 7.1 * * on Microsoft Windows platform. * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in levels 6.3.2.4, 6.4.3 and 7.1.2. * * Note that this is subject to change at the * * discretion of IBM. * **************************************************************** *
Problem conclusion
Only read access is now requested.
Temporary fix
6.3.2.4 interim fix
Comments
APAR Information
APAR number
IT04620
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2014-10-01
Closed date
2014-10-13
Last modified date
2016-02-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
DSMAGENT
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R63W PSY
UP
R64W PSY
UP
R71W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
08 January 2022