IT04269: WINDOWS CLIENT INCREMENTAL BACKUP DOES NOT RE-BACKUP STUB AFTER HSMTASK SERVICE COMPLETED MOVEMENT

APAR status

• Closed as program error.

Error description

• Tivoli Storage Manager Backup/Archive Client for Windows does
  not re-backup an HSM for Windows stub file if the stub file was
  in state moving at the time of the previous backup run and has
  been changed by HSM for Windows hsmtask service to not in state
  moving.
  When a stub file with old status 'moving' is restored from
  backup pool, a consecutive recall tries to connect to HSM for
  Windows remote TSM server and fails. The resident version of the
  file can be restored from backup pool instead.
  
  Affected Products:
  Tivoli Storage Manager Client for Windows versions
  6.3, 6.4, 7.1.0 - 7.1.1
  
  Customer/L2 diagnostics:
  When a stub file has been restored from backup pool and the stub
   file cannot be recalled from HSM archive, then this backup
  problem may be the root cause. If the file is in state moving,
  the restored stub may have old reparse point information and the
   recall tries to connect to a remote HSM TSM server (data have
  been moved from remote TSM server to target TSM server). Use HSM
   for Windows dsmfileinfo command to display the moving state of
  a file.
  Example:
  C:\Program Files\Tivoli\TSM\hsmclient>dsmfileinfo -r
  r:\move\myfile.txt
  
  Additional keywords:
  rebackup, WinHSM, stub file, stub moving tool, dsmtool
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: Tivoli Storage Manager backup-archive        *
  *                 client for Windows versions 6.3, 6.4,        *
  *                 7.1.0 - 7.1.1                                *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in level 7.1.2.                              *
  *                 Note that this is subject to change at the   *
  *                 discretion of IBM.                           *
  ****************************************************************
  

Problem conclusion

• The problem has been fixed
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

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