IT04149: THE TPC PROBE JOB FOR V7000 AND V3700 FAILED WITH ERROR HWN021503E BUT SHOWING AS SUCCESSFUL.

Tivoli Storage Productivity Center Refresh Pack 4
Fix Pack 5.2.4 (November 2014) for Tivoli Storage Productivity Center
Fix Pack 5.2.4.1 (December 2014) for Tivoli Storage Productivity Center
Refresh Pack 5.2.5 (March 2015) for Tivoli Storage Productivity Center
Fix Pack 5.2.5.1 (April 2015) for Tivoli Storage Productivity Center (withdrawn)
Refresh Pack 5.2.6 (June 2015) for Tivoli Storage Productivity Center
Refresh Pack 5.2.7 (August 2015) for Tivoli Storage Productivity Center
IBM Spectrum Control V5.2.8 (December 2015)
IBM Spectrum Control V5.2.9 (February 2016)
IBM Spectrum Control V5.2.10 (May 2016)
IBM Spectrum Control V5.2.10.1 (July 2016)
IBM Spectrum Control V5.2.11 (August 2016)
IBM Spectrum Control V5.2.12 (November 2016)
IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)
Fix Pack 5.2.7.1 (February 2016) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• Probe on v7000 and v3700 may fail when mdisks are deleted and
  then recreated. This may cause TPC
  not to persist all the data. Even if the probe is successful
  reported it contains error and not all
  the data is persisted: HWN021503E A device server operation
  cannot be completed. Check the log
  files and try the operation again.
  
  The exception associated with this is ( device log ):
  HWN099993E DB2 SQL Error: SQLCODE=-811, SQLSTATE=21000,
  SQLERRMC=null, DRIVER=3.65.77
  @(-9223372036854766202;[-9223372036854773936,0,8];-9223372036854
  766251;Process Processor
  (Thread-180))
    com.ibm.db2.jcc.am.SqlException: DB2 SQL Error: SQLCODE=-811,
  SQLSTATE=21000, SQLERRMC=null,
  DRIVER=3.65.77
   at com.ibm.db2.jcc.am.cd.a(cd.java:701)
   at com.ibm.db2.jcc.am.cd.a(cd.java:60)
   at com.ibm.db2.jcc.am.cd.a(cd.java:127)
   at com.ibm.db2.jcc.am.jo.b(jo.java:2420)
   at com.ibm.db2.jcc.am.jo.c(jo.java:2403)
   at com.ibm.db2.jcc.t4.ab.l(ab.java:370)
   at com.ibm.db2.jcc.t4.ab.a(ab.java:62)
   at com.ibm.db2.jcc.t4.p.a(p.java:50)
   at com.ibm.db2.jcc.t4.rb.b(rb.java:220)
   at com.ibm.db2.jcc.am.ko.nc(ko.java:3414)
   at com.ibm.db2.jcc.am.ko.b(ko.java:4377)
   at com.ibm.db2.jcc.am.ko.fc(ko.java:782)
   at com.ibm.db2.jcc.am.ko.executeUpdate(ko.java:760)
   at
  com.ibm.tpc.infrastructure.database.DBPreparedStatement.executeU
  pdate(DBPreparedStatement.java:261)
   at
  com.ibm.tpc.infrastructure.mapping.CLISVC6_LDiskToPhysicalVolume
  DBMapper.persistDiskGroupIDForLDisk(
  CLISVC6_LDiskToPhysicalVolumeDBMapper.java:347)
   at
  com.ibm.tpc.infrastructure.mapping.CLISVC6_LDiskToPhysicalVolume
  DBMapper.persist(CLISVC6_LDiskToPhys
  icalVolumeDBMapper.java:287)
   at
  com.ibm.tpc.disk.collection.DiskCIMProcessor.persist(DiskCIMProc
  essor.java:1947)
   at
  com.ibm.tpc.discovery.parser.NAPI_DS_SVC_Parser.persistEntity(NA
  PI_DS_SVC_Parser.java:306)
   at
  com.ibm.tpc.discovery.parser.NAPI_DS_SVC_Parser.processOutputFil
  e(NAPI_DS_SVC_Parser.java:233)
   at
  com.ibm.tpc.disk.discovery.SVC_CLI_PostProcess.parse(SVC_CLI_Pos
  tProcess.java:89)
   at
  com.ibm.tpc.disk.discovery.NAPIProbePostProcess.process(NAPIProb
  ePostProcess.java:427)
   at com.ibm.tpc.Router.perform(Router.java:1039)
   at com.ibm.tpc.Router.perform(Router.java:561)
   at
  com.ibm.tpc.discovery.ProcessProcessor.process(ProcessProcessor.
  java:69)
   at
  com.ibm.tpc.infrastructure.threads.TPCThread.run(TPCThread.java:
  259)
  com.ibm.tpc.disk.collection.DiskCIMProcessor persist
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * TPC 5.2.x customers running probes on SVC subsystems         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * TPC probe does not complete correctly when some changes are  *
  * made on the SVC regarding the disks - mdisks configuration.  *
  * The probe shows a successful result but not all the data is  *
  * persisted. This APAR fixes this probem, TPC process correct  *
  * the changes on SVC and updates the database successfuly      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available.                        *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | refresh pack | 5.2-TIV-TPC-RP0004 - target November 2014
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs or fix packs do not
  represent a formal commitment by IBM. The dates are subject to
  change without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DISK
  

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels

• R522 PSY

     UP

• R523 PSY

     UP