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IT03539: "ANS1025E (RC137) AUTHENTICATION FAILURE" RECEIVED WHEN PASSWORDACCESS SET TO PROMPT

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • After installing Tivoli Storage Manager for Mail: Data
    Protection for
    Microsoft Exchange Server 7.1 or Tivoli Storage Manager for
    Databases:
    Data Protection for SQL Server 7.1 the software needs to be
    configured by the configuration wizard.
    
    Even if the configuration succeeds, a first backup or restore
    attempt may fail with error message:
    
    ANS1025E (RC137) authentication failure
    
    
    Customer/L2 Diagnostics:
    This problem occurs when software is not prepared to store
    the password in the registry.
    This is achieved when the "passwordacess" option is set
    to "generate".
    
    However, the default value for the passwordaccess option is
    "prompt"
    
    i. e.
    passwordaccess prompt
    
    In this case the MMC (Microsoft Management Console) GUI should
    prompt
    the user for the Tivoli Storage Manager node name and password.
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager for Mail: Data Protection for
    Microsoft Exchange Server 7.1
    Tivoli Storage Manager for Databases: Data Protection for
    Microsoft SQL Server 7.1
    
    
    Initial Impact:
    Low
    
    
    
    
    Additional Keywords:
    TSM FCM pwd generate upgrade failure secret registry
    

Local fix

  • Configure dsm.opt option to
    passwordaccess generate
    
    Then, set the password:
    - of Data Protection for Microsoft Exchange Server using
    command line:
    tdpexcc changetsmpassword oldpassword newpassword verifypassword
    
    - of Data Protection for Microsoft SQL Server
    tdpsqlc changetsmpassword oldpassword newpassword verifypassword
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Users of:                                    *
    *                                                              *
    *                     Tivoli Storage FlashCopy Manager for     *
    *                 Microsoft Exchange Server 4.1.0 - 4.1.1      *
    *                     Tivoli Storage Manager  for Mail: Data   *
    *                 Protection Microsoft Exchange Server 7.1.0   *
    *                 - 7.1.1                                      *
    *                     Tivoli Storage FlashCopy Manager for     *
    *                 Microsoft SQL Server 4.1.0 - 4.1.1           *
    *                     Tivoli Storage Manager for Databases:    *
    *                 Data Protection for Microsoft SQL Server     *
    *                 7.1.0 - 7.1.1                                *
    *                     Tivoli Storage  FlashCopy Manager for    *
    *                 File System 4.1.0 - 4.1.1                    *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    *
    

Problem conclusion

  • Tivoli Storage FlashCopy Manager for Microsoft SQL Server and
    Microsoft Exchange Server, Tivoli Storage FlashCopy Manager
    MMC Snap and Base System Services (for File System backups),
    Tivoli Storage Manager for Databases: Data Protection for
    Microsoft SQL Server, and Tivoli Storage Manager for Mail:
    Data Protection for Microsoft Exchange Server  have been
    updated to prompt for the TSM password when the PASSWORDAccess
    option is set to "prompt" and when PASSWORDAccess option is set
    to "generate", but the password has not been stored in the
    registry or is not valid.
    
    Proposed Techdoc text to be published in each of the tech
    docs referred to above->
    
    (IT03539) Clarification regarding setting the PASSWORDAccess
    option in the dsm.opt file for configuring systems running
    the server
    
    KC - TSM for DBs: DP for SQL
    
    7.1.1>Data Protection for Microsoft SQL Server>Configuring>
    Manually configuring Data Protection for SQL Server>
    Configuring the computer that runs the SQL Server
    https://www.ibm.com/support/knowledgecenter/SSTFZR_7.1.1/
    com.ibm.itsm.db.sql.doc/dps_tsk_cfg_sqlserver.html
    
    7.1.0>Data Protection for Microsoft SQL Server>Configuring>
    Manually configuring Data Protection for SQL Server>Perform
    these tasks on the computer running the SQL Server
    https://www.ibm.com/support/knowledgecenter/SSTFZR_7.1.0/
    com.ibm.itsm.db.sql.doc/dps_tsk_cfg_sqlserver.html
    
    PDFs - TSM for DBs: DP for SQL
    
    7.1.0 -> Chapter 4. Configuring -> Perform these tasks on
    the computer running the SQL Server > p. 67
    https://www.ibm.com/support/knowledgecenter/api/content/nl/
    en-us/SSTFZR_7.1.0/com.ibm.itsm.db.sql.doc/b_dp_sql_iuguide.pdf
    
    7.1.1 -> Chapter 4. Configuring -> Perform these tasks on the
    computer running the SQL Server > p.76
    ftp://public.dhe.ibm.com/software/products/TSM/current
    /b_dp_sql_iuguide.pdf
    
    Update step 6 with the following text->
    
    (VSS only) Configure the Tivoli Storage Manager
    backup-archive client if it is not already configured.
    If the backup-archive client is already configured,
    you can use existing client services.
    The backup-archive client Setup Wizard can guide you
    through the configuration process. In the backup-archive client
    GUI menu, select Utilities > Setup Wizard > Help me configure
    the TSM Backup Archive Client. The node name for this system is
    referred to as the Local DSMAGENT Node and is specified with
    the localdsmagentnode parameter in
    the Data Protection configuration file (tdpsql.cfg).
    
    Make sure that the PASSWORDAccess option in dsm.opt file for
    Tivoli Storage Manager backup-archive client is set
    to generate.
    In addition, verify that the stored password for DSMAGENT Node
    is valid. You can manage the password that is stored in the
    registry by using a utility program named dsmcutil.exe.
    This utility program is distributed with the Tivoli Storage
    Manager backup-archive client package. For more information
    about using the dsmcutil program, see the dsmcutil.hlp file
    or the dsmcutil.txt file that are distributed with the Tivoli
    Storage Manager backup-archive client package.
    
    For more information, see Tivoli Storage Manager for Windows
    Backup-Archive Clients Installation and User's Guide and
    "Proxy node definitions".
    
    -----------------------
    KC - TSM for Mail: DP for EXC
    
    7.1.1>Data Protection for Microsoft Exchange Server>
    Configuring>Manually configuring Data Protection for Exchange
    for TSM Configuration>Configuring the computer that runs the
    Exchange Server
    https://www.ibm.com/support/knowledgecenter/SSTG2D_7.1.1/
    com.ibm.itsm.mail.exc.doc/dpe_tsk_cfg_excserver.html
    
    7.1.0>Data Protection for Microsoft Exchange Server>
    Configuring>Manually configuring Data Protection for Microsoft
    Exchange for TSM Configuration>Perform these tasks on the
    computer that runs the Exchange Server
    https://www.ibm.com/support/knowledgecenter/SSTG2D_7.1.0/
    com.ibm.itsm.mail.exc.doc/dpe_tsk_cfg_excserver.html
    
    PDFs - TSM for Mail: DP for EXC
    
    7.1.0 -> Chapter 4. Configuring ->  Perform these tasks on
    the computer that runs the Exchange Server > p. 63
    https://www-01.ibm.com/support/knowledgecenter/api/content/nl/
    en-us/SSTG2D_7.1.0/com.ibm.itsm.mail.exc.doc/
    b_dp_mail_exc_guide_win.pdf
    
    7.1.1 -> Chapter 4. Configuring -> Configuring the computer
    that runs the Exchange Server > p.73
    ftp://public.dhe.ibm.com/software/products/TSM/current/
    b_dp_mail_exc_guide_win.pdf
    
    Update step 7 with the following text->
    
    (VSS only) Configure the Tivoli Storage Manager
    backup-archive client if it is not already configured.
    If the backup-archive client is already configured, you can
    use existing client services. The backup-archive client Setup
    Wizard can guide you through the configuration process.
    In the backup-archive client GUI menu, select Utilities >
    Setup Wizard > Help me configure the TSM Backup Archive Client.
     The node name for this system is referred to as the Local
    DSMAGENT Node and is specified with the localdsmagentnode
    parameter in the Data Protection configuration file
    (tdpexc.cfg).
    
    Make sure that the PASSWORDAccess option in dsm.opt file for
    Tivoli Storage Manager backup-archive client is set to
    generate. In addition, verify that the stored password for
    DSMAGENT Node is valid. You can manage the password that is
    stored in the registry by using a utility program named
    dsmcutil.exe.
    This utility program is distributed with the Tivoli Storage
    Manager backup-archive client package. For more information
    about using the dsmcutil program, see the dsmcutil.hlp file
    or the dsmcutil.txt file that are distributed with the
    Tivoli Storage Manager backup-archive client package.
    
    For more information, see Tivoli Storage Manager for Windows
    Backup-Archive Clients Installation and User's Guide and
    "Proxy node definitions".
    
    ---------------------
    
    KC -> TSM FCM for Windows
    4.1.0 -> Tivoli Storage FlashCopy Manager for Windows >
    Configuring > Configuring for the TSM Configuration option
    -> https://www.ibm.com/support/knowledgecenter/SS36V9_4.1.0/
    com.ibm.itsm.fcm.win.doc/t_fcm_config_tsmsupport.html
    4.1.1 -> Tivoli Storage FlashCopy Manager for Windows >
    Configuring > Configuring for the TSM Configuration option
    -> https://www.ibm.com/support/knowledgecenter/SS36V9_4.1.1/
    com.ibm.itsm.fcm.win.doc/t_fcm_config_tsmsupport.html
    
    FCM 4.1.0 PDF -> Chapter 4. Configuring ->Configuring for
    the TSM Configuration option
    https://www.ibm.com/support/knowledgecenter/SS36V9_4.1.0/
    com.ibm.itsm.fcm.win.doc/b_fcm_win_guide.pdf
    
    FCM 4.1.1 PDF -> Chapter 4. Configuring ->Configuring for
    the TSM Configuration option
    ftp://public.dhe.ibm.com/software/products/TSM/current/
    b_fcm_win_guide.pdf
    
    Add the the following text->
    
    Note: If you configure DSM Agent node (the backup-archive
    client node) manually, make sure that PASSWORDAccess option in
    dsm.opt file for Tivoli Storage Manager backup-archive client
    is set to generate and stored password for DSMAGENT Node
    is valid. You can manage the password as stored in the
    registry by using a utility program named dsmcutil.exe.
    This utility program is distributed with the Tivoli Storage
    Manager backup-archive client package. For more information
    about using the dsmcutil program, see the dsmcutil.hlp file
    or the dsmcutil.txt file that are distributed with the Tivoli
    Storage Manager backup-archive client package.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT03539

  • Reported component name

    TDP EXCHANGE WI

  • Reported component ID

    5698DPXAP

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-08-06

  • Closed date

    2015-02-09

  • Last modified date

    2015-02-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TDP EXCHANGE WI

  • Fixed component ID

    5698DPXAP

Applicable component levels

  • R71W PSY

       UP

[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSTG2D","label":"Tivoli Storage Manager for Mail"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W"}]

Document Information

Modified date:
24 September 2021