Fixes are available
APAR status
Closed as program error.
Error description
After installing Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server 7.1 or Tivoli Storage Manager for Databases: Data Protection for SQL Server 7.1 the software needs to be configured by the configuration wizard. Even if the configuration succeeds, a first backup or restore attempt may fail with error message: ANS1025E (RC137) authentication failure Customer/L2 Diagnostics: This problem occurs when software is not prepared to store the password in the registry. This is achieved when the "passwordacess" option is set to "generate". However, the default value for the passwordaccess option is "prompt" i. e. passwordaccess prompt In this case the MMC (Microsoft Management Console) GUI should prompt the user for the Tivoli Storage Manager node name and password. Tivoli Storage Manager Versions Affected: Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server 7.1 Tivoli Storage Manager for Databases: Data Protection for Microsoft SQL Server 7.1 Initial Impact: Low Additional Keywords: TSM FCM pwd generate upgrade failure secret registry
Local fix
Configure dsm.opt option to passwordaccess generate Then, set the password: - of Data Protection for Microsoft Exchange Server using command line: tdpexcc changetsmpassword oldpassword newpassword verifypassword - of Data Protection for Microsoft SQL Server tdpsqlc changetsmpassword oldpassword newpassword verifypassword
Problem summary
**************************************************************** * USERS AFFECTED: Users of: * * * * Tivoli Storage FlashCopy Manager for * * Microsoft Exchange Server 4.1.0 - 4.1.1 * * Tivoli Storage Manager for Mail: Data * * Protection Microsoft Exchange Server 7.1.0 * * - 7.1.1 * * Tivoli Storage FlashCopy Manager for * * Microsoft SQL Server 4.1.0 - 4.1.1 * * Tivoli Storage Manager for Databases: * * Data Protection for Microsoft SQL Server * * 7.1.0 - 7.1.1 * * Tivoli Storage FlashCopy Manager for * * File System 4.1.0 - 4.1.1 * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * **************************************************************** *
Problem conclusion
Tivoli Storage FlashCopy Manager for Microsoft SQL Server and Microsoft Exchange Server, Tivoli Storage FlashCopy Manager MMC Snap and Base System Services (for File System backups), Tivoli Storage Manager for Databases: Data Protection for Microsoft SQL Server, and Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server have been updated to prompt for the TSM password when the PASSWORDAccess option is set to "prompt" and when PASSWORDAccess option is set to "generate", but the password has not been stored in the registry or is not valid. Proposed Techdoc text to be published in each of the tech docs referred to above-> (IT03539) Clarification regarding setting the PASSWORDAccess option in the dsm.opt file for configuring systems running the server KC - TSM for DBs: DP for SQL 7.1.1>Data Protection for Microsoft SQL Server>Configuring> Manually configuring Data Protection for SQL Server> Configuring the computer that runs the SQL Server https://www.ibm.com/support/knowledgecenter/SSTFZR_7.1.1/ com.ibm.itsm.db.sql.doc/dps_tsk_cfg_sqlserver.html 7.1.0>Data Protection for Microsoft SQL Server>Configuring> Manually configuring Data Protection for SQL Server>Perform these tasks on the computer running the SQL Server https://www.ibm.com/support/knowledgecenter/SSTFZR_7.1.0/ com.ibm.itsm.db.sql.doc/dps_tsk_cfg_sqlserver.html PDFs - TSM for DBs: DP for SQL 7.1.0 -> Chapter 4. Configuring -> Perform these tasks on the computer running the SQL Server > p. 67 https://www.ibm.com/support/knowledgecenter/api/content/nl/ en-us/SSTFZR_7.1.0/com.ibm.itsm.db.sql.doc/b_dp_sql_iuguide.pdf 7.1.1 -> Chapter 4. Configuring -> Perform these tasks on the computer running the SQL Server > p.76 ftp://public.dhe.ibm.com/software/products/TSM/current /b_dp_sql_iuguide.pdf Update step 6 with the following text-> (VSS only) Configure the Tivoli Storage Manager backup-archive client if it is not already configured. If the backup-archive client is already configured, you can use existing client services. The backup-archive client Setup Wizard can guide you through the configuration process. In the backup-archive client GUI menu, select Utilities > Setup Wizard > Help me configure the TSM Backup Archive Client. The node name for this system is referred to as the Local DSMAGENT Node and is specified with the localdsmagentnode parameter in the Data Protection configuration file (tdpsql.cfg). Make sure that the PASSWORDAccess option in dsm.opt file for Tivoli Storage Manager backup-archive client is set to generate. In addition, verify that the stored password for DSMAGENT Node is valid. You can manage the password that is stored in the registry by using a utility program named dsmcutil.exe. This utility program is distributed with the Tivoli Storage Manager backup-archive client package. For more information about using the dsmcutil program, see the dsmcutil.hlp file or the dsmcutil.txt file that are distributed with the Tivoli Storage Manager backup-archive client package. For more information, see Tivoli Storage Manager for Windows Backup-Archive Clients Installation and User's Guide and "Proxy node definitions". ----------------------- KC - TSM for Mail: DP for EXC 7.1.1>Data Protection for Microsoft Exchange Server> Configuring>Manually configuring Data Protection for Exchange for TSM Configuration>Configuring the computer that runs the Exchange Server https://www.ibm.com/support/knowledgecenter/SSTG2D_7.1.1/ com.ibm.itsm.mail.exc.doc/dpe_tsk_cfg_excserver.html 7.1.0>Data Protection for Microsoft Exchange Server> Configuring>Manually configuring Data Protection for Microsoft Exchange for TSM Configuration>Perform these tasks on the computer that runs the Exchange Server https://www.ibm.com/support/knowledgecenter/SSTG2D_7.1.0/ com.ibm.itsm.mail.exc.doc/dpe_tsk_cfg_excserver.html PDFs - TSM for Mail: DP for EXC 7.1.0 -> Chapter 4. Configuring -> Perform these tasks on the computer that runs the Exchange Server > p. 63 https://www-01.ibm.com/support/knowledgecenter/api/content/nl/ en-us/SSTG2D_7.1.0/com.ibm.itsm.mail.exc.doc/ b_dp_mail_exc_guide_win.pdf 7.1.1 -> Chapter 4. Configuring -> Configuring the computer that runs the Exchange Server > p.73 ftp://public.dhe.ibm.com/software/products/TSM/current/ b_dp_mail_exc_guide_win.pdf Update step 7 with the following text-> (VSS only) Configure the Tivoli Storage Manager backup-archive client if it is not already configured. If the backup-archive client is already configured, you can use existing client services. The backup-archive client Setup Wizard can guide you through the configuration process. In the backup-archive client GUI menu, select Utilities > Setup Wizard > Help me configure the TSM Backup Archive Client. The node name for this system is referred to as the Local DSMAGENT Node and is specified with the localdsmagentnode parameter in the Data Protection configuration file (tdpexc.cfg). Make sure that the PASSWORDAccess option in dsm.opt file for Tivoli Storage Manager backup-archive client is set to generate. In addition, verify that the stored password for DSMAGENT Node is valid. You can manage the password that is stored in the registry by using a utility program named dsmcutil.exe. This utility program is distributed with the Tivoli Storage Manager backup-archive client package. For more information about using the dsmcutil program, see the dsmcutil.hlp file or the dsmcutil.txt file that are distributed with the Tivoli Storage Manager backup-archive client package. For more information, see Tivoli Storage Manager for Windows Backup-Archive Clients Installation and User's Guide and "Proxy node definitions". --------------------- KC -> TSM FCM for Windows 4.1.0 -> Tivoli Storage FlashCopy Manager for Windows > Configuring > Configuring for the TSM Configuration option -> https://www.ibm.com/support/knowledgecenter/SS36V9_4.1.0/ com.ibm.itsm.fcm.win.doc/t_fcm_config_tsmsupport.html 4.1.1 -> Tivoli Storage FlashCopy Manager for Windows > Configuring > Configuring for the TSM Configuration option -> https://www.ibm.com/support/knowledgecenter/SS36V9_4.1.1/ com.ibm.itsm.fcm.win.doc/t_fcm_config_tsmsupport.html FCM 4.1.0 PDF -> Chapter 4. Configuring ->Configuring for the TSM Configuration option https://www.ibm.com/support/knowledgecenter/SS36V9_4.1.0/ com.ibm.itsm.fcm.win.doc/b_fcm_win_guide.pdf FCM 4.1.1 PDF -> Chapter 4. Configuring ->Configuring for the TSM Configuration option ftp://public.dhe.ibm.com/software/products/TSM/current/ b_fcm_win_guide.pdf Add the the following text-> Note: If you configure DSM Agent node (the backup-archive client node) manually, make sure that PASSWORDAccess option in dsm.opt file for Tivoli Storage Manager backup-archive client is set to generate and stored password for DSMAGENT Node is valid. You can manage the password as stored in the registry by using a utility program named dsmcutil.exe. This utility program is distributed with the Tivoli Storage Manager backup-archive client package. For more information about using the dsmcutil program, see the dsmcutil.hlp file or the dsmcutil.txt file that are distributed with the Tivoli Storage Manager backup-archive client package.
Temporary fix
Comments
APAR Information
APAR number
IT03539
Reported component name
TDP EXCHANGE WI
Reported component ID
5698DPXAP
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2014-08-06
Closed date
2015-02-09
Last modified date
2015-02-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TDP EXCHANGE WI
Fixed component ID
5698DPXAP
Applicable component levels
R71W PSY
UP
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSTG2D","label":"Tivoli Storage Manager for Mail"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W"}]
Document Information
Modified date:
24 September 2021