IT03342: THE SERVERS PANEL CANNOT BE LOADED IN THE TPC WEB-BASED GUI CAUSING ERROR: "AN INTERNAL ERROR HAS OCCURED : {0}."

Tivoli Storage Productivity Center Refresh Pack 4
Fix Pack 5.2.4 (November 2014) for Tivoli Storage Productivity Center
Fix Pack 5.2.4.1 (December 2014) for Tivoli Storage Productivity Center
Refresh Pack 5.2.5 (March 2015) for Tivoli Storage Productivity Center (withdrawn)
Fix Pack 5.2.5.1 (April 2015) for Tivoli Storage Productivity Center (withdrawn)
Refresh Pack 5.2.6 (June 2015) for Tivoli Storage Productivity Center
Refresh Pack 5.2.7 (August 2015) for Tivoli Storage Productivity Center
IBM Spectrum Control V5.2.8 (December 2015)
IBM Spectrum Control V5.2.9 (February 2016)
IBM Spectrum Control V5.2.10 (May 2016)
IBM Spectrum Control V5.2.10.1 (July 2016)
IBM Spectrum Control V5.2.11 (August 2016)
IBM Spectrum Control V5.2.12 (November 2016)
IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)
Fix Pack 5.2.7.1 (February 2016) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• The Web server logs tpctrace.log shows the following error:
  Exception in querying the database: DB2 SQL Error:
  SQLCODE=-811, SQLSTATE=21000, SQLERRMC=null, DRIVER=3.65.7
  
  The Server display panel is based on a select command against
  the TPC repository.
  The subquery returns multiple rows when expected to be one row
  for each host_id.
  These duplicate entries were inserted when the virtual machines
  were moved from one cluster node to the other using VMware
  Distributed Resource Scheduler (DRS).
  
  APAR IT01622 fixed one scenario when the issue might occur
  (2 VMs with same name from different hyperv).
  It doesn't forbid duplicates entries to be inserted when a VM
  moves from a HYPERV to another or when a VM is hosted on shared
  datasources.
  
  The complete fix will allow only one VM entry to be inserted in
  table T_RES_VMWARE_VM.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * TPC 5.2.x users                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available.                        *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | refresh pack | 5.2-TIV-TPC-RP0003
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs or fix packs do not
  represent a formal commitment by IBM. The dates are subject to
  change without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• GUI
  

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels

• R523 PSY

     UP