IT02356: MYFILEGATEWAY LOGIN SHOWS "ACCESS IS DENIED" POP-UP ERROR BUT ALLOWS LOGIN AFTER CLICKING OK.

APAR status

• Closed as program error.

Error description

• There is a pop-up error upon logging in to MyFileGateway.
  The pop-up error only occurs when
  using Microsoft Internet Explorer in version 8, 9 or 10 as the
  browser. The wording of the pop-up error varies slightly
  depending on the browser version, but includes "Access is
  denied" for all versions.
  
  When the user clicks OK
  the login completes normally, and there is no
  noticeable effect on the way that MyFileGateway works. If the
  value in the Use SSL field of the HTTP Server Adapters is
  switched to "None," the problem disappears.
  

Local fix

• STRRTC - 420738
  NM / NM
  Circumvention:
  Note: Some My File Gateway users may not have the necessary
  permissions to change their browser settings.
  1. Go to the Advanced tab under Tools > Internet Options in
  Internet Explorer.
  2. Find the checkbox in the "Browsing" section of the tab that
  is labeled "Show friendly HTTP error messages."
  3. Deselect the checkbox.
  4. Click Apply.
  5. Close that instance of Internet Explorer, open a new
  instance and try again.
  

Problem summary

• Users Affected:
  MyFileGateway users
  
  
  Problem Description:
  MyFileGateway login shows "Access is denied" pop-up error but
  allows login after clicking OK.
  
  Platforms Affected:
  All
  

Problem conclusion

• Resolution Summary:
  Login is no longer possible after clicking "OK" on the "Access
  is denied" message.
  
  Delivered In:
  5020500_3
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STR FILE GATEWA

• Fixed component ID

  5725D0700

Applicable component levels

• R225 PSY

     UP