IBM Support

IO14227: IBM WEBI 1.0.4 FIX PACK 3 : "THE SYSTEM CANNOT PROCESS YOUR TRANSACTION", WHEN ATTEMPTING TO VIEW CERTAIN PDFS.

Fixes are available

Download IBM WEBi Version 1.0.4 Fix Pack 3
Download IBM WEBi Version 1.0.4 Fix Pack 4

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APAR status

  • Closed as program error.

Error description

  • In WEBi 1.0.4 Fix Pack 3, when an end-user is accessing a
Content Manager OnDemand server, and attempts to view a PDF
document, in certain circumstances (when there are special
characters in the OnDemand metadata for the document and/or
folder), the end-user will not be able to view the document, and
the following error message will appear in the WEBi viewer:

{"errors":{"globals":"The system cannot process your
transaction."},"throwable":null}

Local fix

  • 



Problem summary


    

  • IBM Content Manager OnDemand systems only.

The Adobe Reader viewer cannot open PDF files that contain
special characters in the Content Manager OnDemand folder name
or document title.

    



Problem conclusion


    

  • The Adobe Reader viewer can open PDF files that have special
characters in the folder name or document title in IBM WEBi
Version 1.0.4 Fix Pack 4.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IO14227
    • 

  • Reported component name
    WEBI
    • 

  • Reported component ID
    5765H0400
    • 

  • Reported release
    104
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2011-05-18
    • 

  • Closed date
    2011-12-17
    • 

  • Last modified date
    2011-12-17
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    WEBI
    • 

  • Fixed component ID
    5765H0400
    • 



Applicable component levels


    

  • R104  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SS7UUE","label":"IBM Web Interface for Content Management"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"104","Edition":"","Line of Business":{"code":"","label":""}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            17 December 2011
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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