IJ24449: ITM EVENTS ARE NOT CLOSED AS EXPECTED WHEN USING THE CT_RESET SOAP API.

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 5 (6.3.0.7-TIV-ITM-SP0005)

APAR status

• Closed as program error.

Error description

• If the Display Item of the Reset/Close event contains a
  new-line character, it is removed by SOAP server before the
  request is forwarded to the Hub.
  
  Therefore, if the existing
  Open event also includes a new-line character, the event will
  not be closed because the Display Items of the Open and
  Reset/Close events will not match.
  

Local fix

• The SOAP server has been changed to preserve any new-line
  characters that exist in the <item> tag within the XML of the
  CT_Reset request.
  

Problem summary

• If the Display Item of the Reset/Close event contains a newline
  character, it is removed by SOAP server before the request is
  forwarded to the Hub.
  
  Therefore, if the existing Open event also includes a newline
  character, the event will not be closed because the Display
  Items of the Open and Reset/Close events will not match.
  
  
  ITM Situation Events are not closed when using the CT_Reset SOAP
  API.
  

Problem conclusion

• The SOAP server has been changed to preserve any newline
  characters that exist in the "item" tag within the XML of the
  CT_Reset request.
  
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
     | service pack | 6.3.0.7-TIV-ITM-SP0005
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TEMS

• Fixed component ID

  5724C04MS

Applicable component levels