IC99375: PCOM: NO SOUNDS FROM PCOM USING REMOTE DESKTOP CONNECTION TO WINDOWS 2008 SERVER

Personal Communications 6.0.10
Personal Communications 6.0.11
Personal Communications 6.0.12
Personal Communications 6.0.13
Personal Communications 6.0.15

APAR status

• Closed as program error.

Error description

• Problem Environment:
  --------------------
  PCOM 6.0.1 on Windows 2008 on VMware ESX 5.x on Blade server
  PCOM connected to remote z/OS 1.13 as the z/OS Master Console
  A PC with Windows 7 Professional use "Remote Desktop
  Connection" RDC to connect to the Windows 2008
  
  .
  Problem Description:
  --------------------
  - PCOM 6.0.1 is installed on Windows 2008 which is on top of
  VMware ESX 5.x in Blade server
  - PCOM was connected to remote z/OS 1.13 act as the z/OS Master
  Console
  - PCOM sound setting used the default.
         (Edit -> Perferences -> Appearance -> Display Setting ->
          Sound)
  - Windows 2008 was configured to properly produce sound
  - In machine room, a PC with Windows 7 Pro is installed and can
  produce sound properly.
  - Operator use the PC (with Windows 7 Pro) "Remote Desktop
  Connection" to connect to the Windows 2008.
  - The "Remote Desktop Connection" in Win 7 Pro is configured to
  play sound in local machine.
  - Operator play music in Windows 2008 and the sound can appear
  in Windows 7 Pro PC
  - However when there is highlighted message in z/OS, the
  operator cannot hear any alarm sound from PCOM.
    (Expect result: PCOM in Windows 2008 should produce sound
  which then will be played in Windows 7 Pro PC via the
     "Remote Desktop Connection")
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: All IBM Personal Communications uses of      *
  *                 Remote Desktop Connection                    *
  ****************************************************************
  * PROBLEM DESCRIPTION: The registered sound events do not      *
  *                      function when emulator sessions are     *
  *                      accessed remotely over the network.     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  The registered sound events do not take effect when the 3270 /
  5250 emulator sessions are accessed remotely over the network.
  For example, when an emulator session connection is
  established, appropriate sound is not played. This happens
  when the session is accessed through Remote Desktop Client or
  Citrix thin-client. The problem has been seen with 64 bit
  Windows 7 and Windows 2008 operating system environments.
  

Problem conclusion

• Audio mapping was not enabled for emulator sessions accessed
  remotely. Code changes were made in PCSW32X.DLL to rectify
  this.
  
  Fix scheduled for PCOM 6.0.10 Refresh Pack
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  IT00951 IT00952 IT00953

Modules/Macros

• PCSW32X
  

Fix information

• Fixed component name

  PCOMM V5 COMBO-

• Fixed component ID

  5639I7000

Applicable component levels

• R601 PSY

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