IC99279: "FILE SPACES" TAB ON OPERATIONS CENTER MAY FAIL WHEN OS "NUMBER FORMAT" USES COMMA CHARACTER

IBM Tivoli Storage Manager V6.3 Fix Pack 5 (6.3.5.000) Server Downloads

APAR status

• Closed as program error.

Error description

• When selecting the "File Spaces" tab in the Node view on the
  Operations Center, an error message like the following may be
  raised:
  
  "Impossible to recover the data"
  
  The problem will occur for every node in the environment using
  the Operations Center, while a "query filespace" command instead
  works fine.
  This issue will be seen only when running the Tivoli Storage
  Manager server on an Operating System with a number format that
  uses 'comma' character for the decimal point.
  For example,  Operating Systems installed in French or  Italian
  language
  
  
  
  Customer/L2 Diagnostics:
  The problem is caused by the JSON data that is sent from the
  Tivoli Storage Manager server to the Operations Center because
  it is not formatted correctly:
  the server  does not correctly handle numbers that have commas
  instead of period character for the decimal point .
  
  
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager Operations Center version 6.4.1
  
  
  
  Initial Impact:
  Low
  
  
  
  Additional Keywords:
  TSM OC OPERATIONS CENTER FILE SPACES FILESPACE NODE ERROR
  RECOVER DATA
  

Local fix

• Change the OS "number format" on the Tivoli Storage Manager
  Server to use the period character as the decimal point.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager server users.                     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This                      *
  * problem is currently projected to be fixed                   *
  * in level 6.3.5. Note that this is                            *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Solaris, Linux,  and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R63A PSY

     UP

• R63H PSY

     UP

• R63L PSY

     UP

• R63S PSY

     UP

• R63W PSY

     UP