Fixes are available
APAR status
Closed as program error.
Error description
Problem Description: Tivoli Storage Manager Server 6.3 is unable to correctly operate with the drives DON UDO2 60GB in a Plasmon GX 24 Library. Although the device classes, paths and drives are correctly defined the following error is returned everytime a tape is mounted: ANR1401W Mount request denied for volume <volume name> - mount failed. A Tivoli Storage Manager Server trace (PVR MMS NA ADDMSG) will show: 14:19:03.170 [170][pvrodsk.c][3328][ODskDefaultCapacity]:Using block size 8192, number of blocks 3669718. 14:19:03.170 [170][pvrodsk.c][3352][ODskDefaultCapacity]:Couldn't match capacity with entries in the Device Support Table. ====> 14:19:03.170 [170][pvrodsk.c][691][ODskOpen]:Wrong format of the media, mount failure. <==== 14:19:03.171 [170][mms.c][1567][MmsDismountVolume]:Dismounting volume <Volume Name> from drive OPTICAL_LB0_DR1 (/dev/rop1) in library OPTICAL_LB0. External tools like lbtest and optest can read and write correctly on the devices. Customer/L2 Diagnostics: The problem is that the coded Device Support Table has not been updated with the 60 GB format for the specified device. Tivoli Storage Manager Versions Affected: All Tivoli Storage Manager 6.3 on all platforms All Tivoli Storage Manager 7.1 on all platforms Initial Impact: Medium Additional Keywords: PLASMON DON UDO2 60GB ANR1401W
Local fix
Setting the format to a value less than 30 GB will allow the device to work correctly.
Problem summary
**************************************************************** * USERS AFFECTED: All Tivoli Storage Manager server users. * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. * * This problem is currently projected * * to be fixed in levels 6.3.5 and 7.1.1. * * Note that this is subject to change at the * * discretion of IBM. * **************************************************************** *
Problem conclusion
This problem was fixed. Affected platforms: AIX, HP-UX, Solaris, Linux, and Windows.
Temporary fix
Comments
APAR Information
APAR number
IC97699
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
62A
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-11-15
Closed date
2013-12-12
Last modified date
2013-12-12
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
R63A PSY
UP
R63H PSY
UP
R63L PSY
UP
R63S PSY
UP
R63W PSY
UP
R71A PSY
UP
R71H PSY
UP
R71L PSY
UP
R71S PSY
UP
R71W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"62A","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
12 December 2013