IC95919: SERVER INSTALL MAY FAIL IF PREVIOUS INSTALL ATTEMPT FAILED

IBM Tivoli Storage Manager V6.3 Fix Pack 5 (6.3.5.000) Server Downloads

APAR status

• Closed as program error.

Error description

• The Tivoli Storage Manager server installation coordinates the
  installation of the Tivoli Storage Manager server, DB2, and
  other components.
  If the Tivoli Storage Manager server installation or upgrade,
  installs the server successfully but the DB2 component fails,
  subsequent attempts to install might fail.
  Identifying and correcting the problem that caused the initial
  DB2 install failure does not always allow the Tivoli Storage
  Manager server installation to complete successfully.  The
  installer messages might incorrectly indicate that the Tivoli
  Storage Manager server failed to install when the Tivoli Storage
  Manager server component is at the desired level.
  These symptoms are similar to IC89362.  The code change for
  IC89362 made the symptoms less likely but it did not eliminate
  all cases.
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager server installation or upgrade version
  6.x on all platforms
  Customer/L2 Diagnostics
  Error message returns from the installation:
  --------------------------------------------
  See xxx\log.txt for details.
  The following components has errors:
    Tivoli Storage Manager server
  There were problem installing the IBM Tivoli Storage Manager
    Server. See xxx\tsm_server.log for details.
  --------------------------------------------
  When this problem occurs the tsm_server.log will not be updated
  with any entries for additional install attempts.  All the logs
  entries are from the first install attempt when the server
  installed successfully but the DB2 component failed.
  Initial Impact:
    High
  Additional Keywords:
    TSM upgrading die quit
    | MDVPARTL 6.3.4.000-TIV_5698ISMSV |
  

Local fix

• Windows
  All on one line:
  - - - - -
  C:\Program Files\IBM\Common\acsi\bin\deleteRootIU
  1455DFB8C163CA04F614156626DFF80A
  "C:\Program Files\Tivoli\TSM"
  - - - - -
  AIX, Linux, Solaris, HP-UX
  All on one line:
  - - - - -
  /usr/ibm/common/acsi/bin/deleteRootIU.sh
  1455DFB8C163CA04F614156626DFF80A "/opt/tivoli/tsm"
  - - - - -
  The command above will allow the next install attempt to
  progress past the Tivoli Storage Manager server component.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager users.            *
  ****************************************************************
  * PROBLEM DESCRIPTION: See Error Description.                  *
  ****************************************************************
  * RECOMMENDATION: This problem is currently projected to be    *
  *                 fixed in level 6.3.5.                        *
  *                 Note that this is subject to change at       *
  *                 the discretion of IBM.                       *
  ****************************************************************
  *
  

Problem conclusion

• This problem is fixed.
  Affected platforms: AIX, HP-UX, Linux, Solaris and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R61H PSY

     UP

• R61L PSY

     UP

• R61S PSY

     UP

• R61W PSY

     UP

• R61Z PSY

     UP

• R62A PSY

     UP

• R62H PSY

     UP

• R62L PSY

     UP

• R62S PSY

     UP

• R62W PSY

     UP

• R62Z PSY

     UP

• R63A PSY

     UP

• R63H PSY

     UP

• R63L PSY

     UP

• R63S PSY

     UP

• R63W PSY

     UP